AC InfoSoft Announced to Offer VICIDial vTiger Integration Service
By: AC Infosoft
AC InfoSoft has a team of experts that can integrate any call center solution and CRM software. The company has announced to integrate VICIDial: open source call center software and vTiger: CRM solution. This integrated solution will offer a wide array of functional and business benefits to businesses such as:
· Automatically add and update records on another system.
· Always give the most accurate information.
· Help in providing more personalized services to the customers.
· Help in improving the productivity and performance of each agent and executive.
· Increase sales.
· Enhance customer satisfaction.
· Increase in business.
· Reduce costs.
· Save time.
· Increase in profits.
· And many more.
The company announced that it will offer two types of VICIDial vTiger integration services based on business nature:
VICIDial vTiger Integration
In this type of call center CRM integration, the vTiger CRM solution will be integrated into the VICIDial call center software. Thus, every time a call is connected, a CRM popup will get opened in the VICIDial call center solution window. The agent can use the information saved in the CRM and fetched within VICIDial to provide more personalized responses.
According to the shared details, this type of integration is beneficial to call centers, customer care centers, BPOs, KPOs, etc., where every day multiple calls are handled.
vTiger VICIDial Integration
In this type of integration, the VICIDial call center solution will be integrated into the vTiger CRM system. The experts of AC InfoSoft will also add click-to-call functionality in the CRM system. Thus, executives can click on the lead to utilize click-to-call functionality within vTiger. When an executive clicks on a lead, a call will be initiated and conducted using an integrated VICIDial solution.
According to AC InfoSoft, this model of integration is beneficial to companies where the call flow is moderate such as IT companies, retail stores, etc.
According to the shared details, the company helps in choosing the most suitable model to business for VICIDial vTiger integration.
About AC InfoSoft
It is a leading VoIP company that offers various VoIP software and related services. The company is a key player in the call center software industry. Call center CRM integration is one of the services offered by the company to strengthen call centers and similar businesses. VICIDial vTiger integration is one of the services offered by AC InfoSoft as part of call center CRM integration. Visit https://www.acinfosoft.com/