AC InfoSoft Launched Virtual Call Center Software to Combat the Pandemic

AHMEDABAD, India - May 19, 2020 - PRLog -- AC InfoSoft announced the launch of a virtual call center, named, AC Virtual Call Center Software. The call center is built to run remote call centers to combat the pandemic.

The company has designed this call center to support ongoing call center operations without any roadblocks. This call center software is available in three different models:

Phone Only

The agents will receive all calls on their phone. They can attend calls and work without internet and computer access.

Phone and System

The calls will be routed to the phone of each agent. As soon as the customer call is connected, the required call screen will be opened on the computer or laptop via which an agent is accessing the call center dialer window of agents. He can use all controls available in the agent window.

System Only

The agent will access the agent window and attend calls on the computer or laptop. This is a general scenario with added security mechanisms and certain optimization.

The AC Virtual Call Center Software is furnished with a wide array of features as listed below:

·         Dashboard

·         Live call view

·         Automated call distribution

·         Sticky agent

·         Skill-based call routing

·         Call routing to the idle agent

·         Predictive dialer

·         Progressive dialer

·         Preview dialer

·         Auto dialer

·         Manual dialer

·         Voice logging

·         Attended call transfer

·         Blind call transfer

·         Call forwarding

·         Add call in a queue again

·         IVRs

·         Call park and pickup

·         Call mute and un-mute

·         3-way conference calling

·         Whisper

·         Barge-in

As per the shared details, this virtual call center solution supports all communication channels and made them available to the customers based on their needs. Below is the list of channels made available by this omnichannel call center solution:

·         Voice calling

·         Video calling

·         Screen sharing

·         Instant messaging

·         Faxing

·         Emailing

·         WhatsApp messaging

·         Facebook messaging

As per the shared details, this virtual call center solution is developed to empower all call centers that are working remotely or want to move to a remote work model. The company will provide all the required services to the call centers and companies that want to use a virtual call center software and move its operations remote:

·         Setting up the virtual call center software for secure access from remote locations

·         Ongoing support and maintenance services

·         And more

This call center solution is built to empower all virtual call centers. This can be used now and later to gain advantage of the virtual call center environment according to the company. To know more about this software, review the complete webpage here: https://www.acinfosoft.com/ac-virtual-call-center-software/