Self-Service Technology Market - Analysis, Size, Share, Growth, Trends, and Forecast 2020-2026

DUBAI, UAE - March 11, 2020 - PRLog -- Global Self Service Technology market is anticipated to reach the market valuation of US$ 56.8 billion by 2026 expanding at a reasonable CAGR of 10.7% in the course of the forecasted period (2020-2026) from US$ 26.6 billion in 2019. The advancement in Information and Communication Technology (ICT) has remarkably transformed the facets of interaction that takes place between the service providers and customers, resulting in improved service standards. Service providers have successfully introduced a technology-enabled mechanism in the form of Self-Service Technologies (SSTs) to provide convenient services to their customers in attaining better productivity and satisfaction. Moreover, the purpose aims to put forward the customer to access services by means of modern and convenient channels. ATM, online banking, mobile banking, and self-check-in machines at airports, online shopping, online bill payment etc. are some of the Self-Service technologies that have become popular amongst the customers. With the growth of multi-channel marketing, combinations of Self-Service Technologies are being used by the companies to deliver flawless customer services in major sectors including Hospitality, healthcare, Consumer goods, banking and financials and retail among others. 77% of US consumers consider "valuing my time" as the most critical part of good customer service.

For Regional/country-level analysis of the overall adoption of Self-Service technology browse through - https://univdatos.com/report/self-service-technology-market-current-scenario-and-forecast-2020-2026

Further, about 73% out of 526 shoppers surveyed said they prefer retail self-service technologies, such as self-checkout, over-engaging with store associates, etc. As per Oracle, on an average, guests using digital key rates a hotel 7 points higher than key card guests. Also, 84% of guests are likely to use digital keys again. Furthermore, 94% of business travelers and 80% of leisure travelers have expressed their interest in using mobile guest apps or smartphones to request service. With the adoption of self-service technology, the hotels' industry can empower their digital-savvy guests with a more convenient and personalized experience, it may further help the company to reduce human error and operational load. The food Chain sector is also experimenting with kiosks during the past few years.

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