Elision Announced to Offer Collection Module for VICIDial Solution

WASHINGTON - Aug. 30, 2019 - PRLog -- Elision Technolab LLP is a leading VoIP company that has been offering amazing solutions and services. The company has announced to offer the collection module for VICIDial. As per the shared details, this solution is specifically designed and developed for those call centers and companies that are in the collection business and run campaigns for the same. This is a ready to use module which can be integrated into the VICIDial.

About VICIDial

It is an open source call center solution. It is in use in more than 100 countries and there are more than 14,000 call centers and contact centers that use this call center software. It supports all three types of campaigns: inbound, outbound, and blended. This call center software has almost all features to run different campaigns, but still being an open source system, it misses some of the vital call center dialer features. There are VICIDial experts in the world that offer these missing features and Elision is one of them.

About collection module of Elision

It is ready to use VICIDial module developed by VoIP experts of Elision Technolab LLP. It has incorporated the business logic of the collection business. It lets call centers save and group contacts based on their business logic. The groups, also known as a contact list, are used to run different campaigns for different categories of customers. This VICIDial module also has a feature, called, Payment Utility.

The spokesperson of the company shared his comments about this module, "Collections business is one of the largest businesses in the call center industry. VICIDial: call center software offers features related to calling as any other standard call center, but it misses major features needed by the collection companies. The collection companies need to waste a lot of time in filtering leads. Sometimes agents end up calling the same customers or the customers that have already made the payment.


About Elision Technolab LLP

It is a VoIP company that has been catering to the industry with unified communication for more than 12 years. In India, the company has a presence in Delhi, Mumbai, and Ahmedabad. The headquarter of the company is in Ahmedabad. The company also has a presence in the USA and Mexico. It offers a wide array of solutions. The collection module is one of the modules offered by the company for VICIDial: Open Source Solution. To know more about it, please visit https://www.elisiontec.com/collection-module/