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Follow on Google News | Chatgrid launches META, an AI-powered 'Smart Assistant' for business contact centersMETA integrates with a business's existing contact channels to enable mobile and social messaging, powered by a chatbot assistant
By: Chatgrid The META Smart Assistant automatically connects customers with the right person at a business through messaging apps like Facebook Messenger, LINE and iMessage, which are rapidly becoming the preferred communication channels for the majority of consumers. META utilizes a combination of AI and machine-learning technologies to engage customers over automated messaging, and enables a business's sales, product and support people to reach back out to consumers over messaging, directly from a business's existing tools and CRM systems. Chatgrid CEO Herman Yang said, "The number one frustration felt by customers is not being able to get a response from a business; our goal with META is to automatically respond to every customer and connect them with a business over the messaging apps that everyone uses". He added "With META, a business can use email to provide chat support with a customer on Facebook Messenger or Slack to respond to a sales inquiry over SMS. It's about not losing any possible opportunities to provide responsive, exceptional customer experiences while making life easier for a business and their customer-facing teams." Chatgrid has been working with various partners across verticals like e-commerce, education, and local service providers. With the release of META, SMEs will now have access to a free-to-use version of the META platform (https://www.getmeta.ai). About ChatGrid ChatGrid is a provider of messaging solutions for business-to- End
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