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Elisiontec Launched vTiger WebRTC Integration Service
Elision Technolab LLP announced to offer integration of the WebRTC solution into vTiger CRM system. This service will enable click2call functionality along with the browser calling facility within the CRM system.
"The CRM (Customer Relationship Management) solution is used to manage the database and leads of the company and it works amazingly to provide better services as well to keep records clearer. There are many CRM solutions available in the market such as SugarCRM, Zoho, so on and so forth. The most famous and widely used CRM system is the vTiger. It is an open source solution and offers amazing features even in its free version to companies to manage their leads and customer database. Our newly launched service of vTiger WebRTC integration will enable browser-based calling within the vTiger CRM solution. This will bestow many benefits to the agent and company.", shared spokesperson of the company.
According to the shared details, the WebRTC experts of Elisiontec will integrate the WebRTC solution in the existing vTiger CRM solution because of which the companies can take benefit of real time communication using the web browsers. This will eliminate the requirement of softphone installation and configuration as well as IP Phones and any other required hardware to make calling functionality work. In fact, this integration service will introduce a webphone solution within the CRM along with click2call functionality. Thus, after integration agent just needs to click on the number of the lead and outbound call will be generated using the WebRTC based webphone. The stated WebRTC based communication solution will have all required call features such as Call Park and Call Pickup. Moreover, this solution also provides additional communication features such as:
· Video Call
· Image share
· File share
· Instant Messaging (Chat)
This will introduce a complete communication system required by an agent to have a conversation with the lead. Also, to perform a call, an agent will not need to leave the window of vTiger CRM. It means the process of calling after WebRTC integration in vTiger will be as follows:
· An agent will click on the lead.
· The system will generate call using the WebRTC technology without leaving vTiger screen.
· An agent can have a conversation and can also share files and chat, if required. Also, the agent can see the customer information in CRM to provide personalized experience to the lead.
The spokesperson of the company shared that this solution can be used for outgoing calls as well as internal communication of staff. This vTiger WebRTC integration will allow 2 different types of calling which are listed below:
1. Browse (system) to Phone and
2. Browser (system) to Browser (system)
"This integration will eliminate all additional hardware, wiring and software installation, configuration and maintenance, which is the biggest benefit of this solution. This will reduce installation and maintenance cost at a greater extent. Also, it will increase productivity of the agents. These are the biggest benefits of vTiger and WebRTC integration service.", shared spokesperson of the company.
For further details of the stated service and its benefits, please visit: http://www.elisiontec.com/
Elision TechnoLab LLP