Total Comfort Mechanical Earns Esteemed 2016 Angie's List Super Service Award
Award reflects company's consistently high level of customer service
This achievement is particularly significant as Angie's List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie's List after the company added a new, free membership tier.
"Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers," said Angie's List Founder Angie Hicks. "Only a fraction of the Heating and Air Conditioning companies in Massachusetts were able to do it."
Angie's List Super Service Award 2016 winners have met strict eligibility requirements, which include an "A" rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie's List, pass a background check and abide by Angie's List operational guidelines.
"This is the fourth consecutive year that Total Comfort Mechanical has been honored with this award," said Wendell DePaiva, General Manager. "It is a testament to our commitment to total customer satisfaction, and we truly thank our customers for making it possible."
Service company ratings are updated daily on Angie's List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
For more than 21 years, Angie's List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.
"The biggest change at Angie's List is that we are connecting even more consumers to high quality service professionals,"
Founded by DePaiva in 2009, Total Comfort Mechanical serves the Massachusetts cities of Burlington, Bedford, Lexington, Winchester and surrounding MA locations. The company offers a wide range of heating and cooling services and specializes in energy-efficient indoor climate options, with a focus on ductless heat pump and air conditioning installation. For more information, visit the company website at www.totalcomfortmech.com.
Angie's List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie's List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.