CLEARGOALS Makes Committment to IBM TeaLeaf

NEW YORK - Nov. 14, 2016 - PRLog -- A long time strategic partner of IBM and premier business partner/reseller with extensive experience and expertise in IBM Campaign (Formerly Unica) and IBM Marketing Cloud, CLEARGOALS brings a long history of quality work with IBM to its clients and recently expanded its consulting resource bench and practice capabilities for the IBM Tealeaf product suite.

Benoit Stephenson, CEO of CLEARGOALS on the expansion of its Tealeaf practice:  "We recognized there were tremendous opportunities with Tealeaf to open new markets for CLEARGOALS and work with organizations in companies we've not previously dealt with regularly, such as call center and customer support groups.  Much of the work we've done around customer experience has been on the development of customer journeys using a combination of the IBM Campaign and IBM Marketing Cloud tools.  Tealeaf adds another dimension to this by incorporating data from web activity and identifying what Tealeaf refers to as "struggles".  At the end of the day, it all ties together well and fits especially well into certain verticals we focus on such Telco, Banking and Retail.  Our resources are top of the line data scientists and will bring a lot expertise to our clients to make sure they get the most out of this solution".

About IBM Tealeaf

IBM® Tealeaf® CX uses customer experience management solutions to capture and manage visitor interactions on websites in cloud and on-premises environments. It provides extensive visibility into customers' online experiences and insight into customer behaviors within web and mobile browsers. The Tealeaf CX platform can be used throughout an organization to support a range of functions, including e-commerce, marketing, development and design, customer service and compliance administration.

Tealeaf CX enables you to:

Capture each visitor's actions across their session. Virtually complete detailed network traffic is passively in cloud and on-premises environments with no impact on site performance, utilizing the high-performing IBM SoftLayer® cloud infrastructure.

Provide extensive visibility into customer interactions on websites, including in-page and rich Internet application (RIA) interactions that occur solely in the browser.

Discover unexpected customer experiences and customer struggles in near real time.

Take advantage of time-tested architecture that can scale to fit large, sophisticated websites.

Deliver data security and privacy functions that include global data destruction, authenticated client access and role-based filtering.

About CLEARGOALS

http://www.cleargoals.com/

As a Premier Business Partner of IBM, CLEARGOALS can help companies from start to finish with their Tealeaf initiative.  From scoping and planning through implementation, training and post implemenation advisory and staff augmentation, our broad range of capabilities is a powerful asset.