Customer Service Expert Nancy Friedman to Deliver Keynote Presentation at BrightStar Care Conference

ST. LOUIS - Sept. 12, 2016 - PRLog -- -- Nancy Friedman, named to the list of Favorite Speakers for 2015 by Meetings and Convention magazine and a nationally known customer service keynote speaker, has been selected to deliver a keynote presentation on The Golden Nuggets of Customer Service at the BrightStar Care Franchise Conference, September 24, 2016 in Rosemont, Illinois.

Friedman will discuss How to Get the REAL Customer Service Experience. BrightStar Care has some 250 locations in 36 states. The firm provides the full continuum of home care (including adult and elder care) and child care (including newborn care, babysitter and nanny services). Friedman will help BrightStar owners, management and staff with the communication tools they need to maintain and improve the company's high level of customer service.

"The first phone call to a home healthcare agency is crucial in making a solid impression with a potential client. My presentation will help them with the ideas and skills they will need to not only meet but exceed a customer's expectations. The entire BrightStar organization will be able to use these techniques both now and well into the future," Friedman said.

Friedman, The Telephone Doctor, speaks regularly to all industries including franchise organizations, healthcare firms, travel agents, and more on techniques to Improve Customer Service, Telephone Sales Training, and Communications Skills.

Her address to BrightStar Care will be one of many keynotes she has delivered in 2016.

ABOUT NANCY FRIEDMAN

Nancy Friedman, the Telephone Doctor, is one of America's sought after speaker on sales, customer service and communication skills. She has been published in The Wall Street Journal with her article "Don't Strike Out With Your Customers" and a featured guest on Oprah, Today, Fox News, CNN, CBS This Morning, Canada Today, as well as hundreds of radio and TV programs across the country. Selected as one of the 25 Most Influential Business Women in St. Louis, Friedman is the author of nine books on customer service. She provides clients with a solid return on investment (ROI).  For additional information visit http://nancyfriedman.com, or http://telephonedoctor.com