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Follow on Google News | IDS Next To Offer Technical Support Via Live Chat Solution On Its WebsiteIDS Next aims to help its clients gain immediate access to its 24/7 TSC through this Live Chat option
"As a strictly customer centric company, we efficiently help our customers increase revenue, reduce costs, improve operations and enhance guest experience," According to Mr. Mathews, Live Chat solution implemented on IDS Next website will help clients in many ways. "Our website is mobile responsive. This means, clients get immediate access to our technical support executive using their mobile phones. Additionally, they can attach screen shots of the issue they are facing while chatting with our support executives. This speeds up the process of trouble shooting. We are here to offer our growing Hotel ERP users base a real-time, engaging and convenient support experience," IDS Next is one of the few Hospitality Technology providers to offer truly 24/7 technical support to hotels using their highly integrated Hotel ERP and the company has been receiving excellent service-ratings from its clients. The 24/7 TSC has achieved an excellent milestone of call abandon rate at 1.1%. While 84% customers rated the overall quality of service provided as 'Happy to Excellent', 91% of them said that IDS Next 'Delivered as per commitment' when it comes to adhering to the time frame for resolving issues as per the SLA. "Customers world-wide have been connecting to us via phone, mail or by logging-in to a self-service portal and we ensure 98% customer retention rate. We have again given top most priority our 'customer first' approach by introducing the Live Chat support on our website and we are the only hospitality technology provider to do so," says Mr. Reeves Mathews, Manager - Technical Support. About IDS Next Business Solutions Pvt. Ltd IDS Next Business Solutions Pvt. Ltd is a globally leading Hotel Technology Solutions provider with decades of unmatched domain expertise. Being pioneers in Hotel ERP architecture, the company's forte lies in providing unparalleled technology solutions for hospitality properties across categories. With unrivalled domain expertise, its USP lies in creating solutions that help hotels increase revenues, optimize costs and above all provide enhanced guest experience. IDS Next fully understands emerging markets, and its high growth needs. IDS Next's offerings include integrated hotel management software, restaurant management software, mobile apps and mobile analytic solutions etc. IDS Next's software and technology solutions have earned the trust of over 4000 plus hotels in 40 countries spread across South Asia, South-East Asia, Africa, Middle East, Oceania, Sri Lanka & Maldives. A truly dedicated 24/7 support centre ensures 98% retention of customers and unmatched customer satisfaction. For more information, visit: https://idsnext.com/ Media Contact: Debi Prasad Sarangi Corporate Communications Specialist Ph: +91 9986496849 Mail: debiprasad.sarangi@ End
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