Erroneous Mind Reading: How Leaders' Intentions are Misinterpreted

March 21, 2016 - PRLog -- I was recently speaking to a mid-level manager about why his CEO was approving the coffee supply order for the break room. The manager explained that the CEO is very particular about the Keurig selection. As a coffee lover, I can appreciate the degree of importance placed upon the morning brew; but as a business-minded leader, I had to wonder whether the CEO should be spending her precious time on such a task.

So, being a sensible person, I asked. The CEO laughed as she embarrassingly expressed bewilderment. With a little investigative reporting, it turns out that a while back, the CEO asked her assistant to make sure they were ordering one or two of her favorite coffee flavors. Like a kindergarten game of telephone, the message warped into the CEO demanding full control of the monthly order.

This is not an unusual situation. Frank Miller felt it thirty years ago when he was writing the single greatest comic book story ever published. Miller's Batman: Dark Knight Returns...

Read more at www.leadersayswhat.com/2016/03/erroneous-mind-reading