Tech Live Connect Router Support

GLENDALE, Calif. - March 1, 2016 - PRLog -- Tech Live Connect Services

Tech Live Connect (TLC) offers a wide range of premium technical services to clients all over the world, offering support via a number of convenient platforms, including, but certainly not limited to, each of the following:

• Phone
• Chat-based
• Software
• Device

With diagnostic support designed to achieve a rapid resolution to any number of IT-related issues, TLC provides consumers with a valuable service that ensures the continued and proper function of tasks that rely on technical services. Not only is TLC capable of providing diagnostic support, it is also able to offer application support, system optimization and a wide range of troubleshooting services. Clients have access to support services on a 24-7 basis, making it possible for technical issues to be addressed in a timely fashion.

Clients in need of the kind of support available through TLC can utilize the company’s services through monthly or annual subscriptions, though it is sometimes the case that TLC offers a promotional subscription that differs from its traditional options. TLC is known for providing consistently effective technical support, and it is this consistency that has won the company many long-term clients.

TLC’s services are delivered by technical agents who operate from a remote location, which allows agents to run a variety of diagnostic tests to determine the issue the client happens to be enduring. In some cases it is necessary for technical agents to access the client’s system by proxy, but this is only done with the permission of the client and with the goal of diagnosing and correcting the problem requiring support.

The diagnostic services provided by agents apply to supported software and hardware, and TLC also provides premium technical services for issues relating to each of the following:

• Networking
• Wireless connectivity
• Printers and printing

Of course, there are other aspects of the technical services that differ based on the agreement made between the client and TLC, which include additional offerings such as the Single Incident Support Plan, the Unlimited Incident 1-year Plan and the Unlimited Incident Multi-PC 1-Year Plan, each of which covers a number of different home network issues along with some of the network peripherals.

TLC is one of only a handful of PCI DSS certified premium tech support centers worldwide and stand behind their “resolution guaranteed, or your money back” policy.

How Tech Live Connect Is Different

There are many live technical support companies claiming to offer unique services provided by a dedicated and knowledgeable team of professionals, but very few are able to truly deliver on this claim. When it comes to Tech Live Connect (TLC), however, it is quite clear that its service offerings and operational strategies are indeed unique in a manner that clearly benefits clients in need of technical support.

Operating out of a state-of-the-art call center in a remote site, TLC employs a team of experts who are able to address any number of technical issues clients may encounter, including issues related to each of the following:

• Installation
• Configuration
• Troubleshooting
• Repair

TLC’s team of Live Experts, Subject Matter Experts and Senior Team Leaders are well-versed in addressing and resolving any issues a client may encounter on any number of network-connected devices. These experts are available to address a full range of technical issues on a 24-7 basis and can be reached by phone, email, chat and remote access.

The services provided through a monthly or yearly subscription with TLC cover more than just the technical problems that have already become apparent to the client, as the company also provides clients with access to technical support with the goal of preventing problematic issues from arising in the first place. Some of these preventive measures include:

• Routine maintenance
• Removal of adware, malware and other malicious files
• Browser settings optimization
• Tune-ups for optimal performance
• Windows firewall configuration
• Pop-up blocker installation
• Setting up services for various programs and accessories (mail, calendars, printers, cameras, etc.)

The company works diligently to assist its clients in resolving the technical issues that tend to arise from time to time, so it does request that clients make sure they provide adequate time to allow experts to address the issue properly. With this in mind, TLC often requests that clients call when they have at least 15 minutes worth of free time in which they can speak with an expert. While many calls require less than 15 minutes to achieve a resolution, this timeframe helps ensure that the issue is completely resolved according to the wishes of the client.

TLC is one of only a handful of PCI DSS certified premium tech support centers worldwide and stand behind their “resolution guaranteed, or your money back” policy.