Prismetric speaks about Mobile apps being a viable solution to the Customer Service Problem

GANDHINAGAR, India - Feb. 13, 2016 - PRLog -- No matter what industry your business belongs to, the significance of excellent customer service is beyond question. For many years, businesses have been using voice calls, emails and text messages to connect with their customers and ensure quality customer service. But the dawn of the new era that is driven by mobile apps has armed businesses of with a brilliant solution to all their customer service challenges. And here is when Prismetric Technologies, a leading mobile app development company with development centre in India and clientele footprint in all across the world, can come to your rescue.

Mobile devices have become an integral part of consumers’ lives. And Smartphone sale has sky-rocketing since 2013. As a business, when you decide to leverage mobile technology to provide state-of-the-art customer service, you benefit of a constant connectivity with your users round the clock and you can reach them no matter what part of the world they are in. Now, that’s a big advantage if you leverage it right way!

Prismetric is home to a huge team of talented and skilled app developers and graphic designers who strive to build nothing short of innovation and success. With their peerless passion and great knowledge in custom mobile application development, the IT provider enables their clients to ensure best-in-class customer service.

“With our strategic mobile app development approach and unmatched expertise, we aim to help businesses, our valued customers, with end-to-end customer service solution. We build mobile apps with customer relationship management features that bring our clients increased users’ engagement and retention. “, says Ashish Parmar, CEO at Prismetric Technologies

“Studies have revealed that customer satisfaction can be a game-changer for businesses in this highly competitive environment. And factors like speed, real time access and round the clock availability holds a lot of importance to win 100% customer satisfaction. A mobile app can fulfill all these needs and can go beyond your expectations. With a mobile app, you can allow your customers to reach out to you quickly and easily in real time. You can also introduce in-app loyalty programs or reward systems to draw in higher customer satisfaction. “, adds Mr Ashish.

Today’s tech savvy consumers have premium expectations and relying on outdated customer service techniques can put you out of the market. Today’s Smartphone users demand faster turnaround time and transparency of processes.  For example, if you are selling products through a mobile app, you can keep your users’ updates throughout from the moment they place the order to the time it reaches their doorstep. If there is a delay in dispatching the ordered item, updating a customer through in-app message can certainly help improve customer loyalty and add to your business/brand image.

A mobile app can embrace advanced customer service tools like live chat, social media shares, reviews, ratings and a lot more ensure world-class service to your valued customers and prospects. The mobile app development team at Prismetric knows how to leverage the mobile technology to create mobile apps that offer memorable user experience and high-end customer service.

To learn more, visit http://www.prismetric.com

About Prismetric Technologies
Started by two visionaries and great tech-enthusiasts in 2008, Prismetric Technologies Pvt. Ltd always aims to deliver world-class technology solutions that are tailor-made to clients’ particular business needs and objectives. The leading IT provider specializes in offering custom mobile app development solutions that enable businesses win over user engagement and ensure top-quality customer service.