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Follow on Google News | ClearSounds Communications Enhances Performance with Evolve IP’s Cloud Communications SuiteLeading listening device manufacturer improves call center support for those with hearing loss
By: Evolve IP Hearing loss is a major public health issue that affects about 20 percent of Americans, or 48 million people. In fact, it is the third most common physical condition, with one out of every three people age 65 or older reporting loss. ClearSounds Communications is battling this pervasive problem with innovative solutions that help the mounting population of baby boomers hear more clearly through common, everyday devices. At the same time, the company needed to upgrade its own communications technology to keep pace with a rapidly growing customer base. While ClearSounds creates state-of-the- “Evolve IP’s expansive cloud communications suite is huge for us − it has raised our customer service capabilities and performance to a much higher level,” said Austin Hock, network administrator and IT specialist at ClearSounds. “Prior to this deployment, we didn’t have accountability measures in place – for example, there was no method for tracking the number of calls our customer service agents handled or how long it took to solve problems. Now, we see which agents are the most efficient and how well they resolve issues. Those metrics will guide training for our agents and ensure that our customers are happy with our service. For me, personally, I’m thrilled because I can make administrative changes to the system from anywhere and at any time of any day.” ClearSounds also benefits from the business continuity provided by Evolve IP Cloud Connect. Cloud Connect combines the bandwidth of multiple public connections into a single, faster, more reliable connection for securely accessing Evolve IP’s cloud and the Internet, replacing expensive WAN connections, and providing continuity at the packet level. “Redundancy is important for our business so we can maintain service to customers even in the event of an outage,” explained Hock. “For voice and Internet, we use a high-speed cable line because of its low price. Even though we experience outages with that line about once a month, we have had no business disruption now because of Cloud Connect. When one line goes down, Cloud Connect instantly and transparently switches over to a dedicated failover line. Since this is done at the packet level there is zero service disruption for our customers – they never even know. It’s great to have the peace of mind from knowing that when an outage happens, Cloud Connect gives us complete continuity.” “Evolve IP solutions have helped ClearSounds’ One of the nation’s fastest growing cloud companies, Evolve IP provides cloud services in virtually every industry including: healthcare, legal, insurance, banking, technology, travel, veterinary medicine, and retail and to some of the world’s most recognizable brands. The company’s Evolve IP OneCloudTM solution allows organizations to migrate multiple cloud computing and cloud communications services onto a single, unified platform including: virtual data centers / servers (http://www.evolveip.net/ ABOUT EVOLVE IP Evolve IP is The Cloud Services Company™. Designed from the beginning to provide organizations with a unified option for cloud services, Evolve IP enables decision-makers to migrate all or select IT technologies to its award-winning cloud platform. Evolve IP's combination of security, stability, scalability, and lower total cost of ownership is fundamentally superior to outdated legacy systems and other cloud offerings. Today the company’s services, including virtual servers, virtual desktops, disaster recovery, unified communications, contact centers and more are deployed globally by more than 100,000 corporate users. Visit www.EvolveIP.net for more information. ABOUT CLEARSOUNDS COMMUNICATIONS ClearSounds Communications, based in Naperville, IL., is a privately-held, family-run, and women-owned company that has been creatively, stylishly, and economically meeting the needs of people with hearing loss for over 30 years. By designing, engineering, manufacturing, marketing, selling, and distributing a complete line of communication, sound enhancement, and audio products, ClearSounds is leading the way in cutting-edge technology for individuals with mild-to-moderate hearing loss and anyone seeking a remarkable sound experience. ClearSounds is a 2013 CES Innovation Award Honoree for Accessibility, Design & Engineering. Please visit www.clearsounds.com for more information about ClearSounds Communications. End
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