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Tech Live Connect - Best Online Technical Support
Tech Live Connect combines the knowledge and experience of IT support professionals with the power of an advanced Managed Service Provider (MSP) platform to consistently delivery quality services to satisfied consumers and channel partners.
The road to be becoming one of the world’s leading tech support companies surely does not come easy. This is something that Tech Live Connect can certainly attest to. Prior to being the renowned tech support firm that they are today, TLC had its own little start back in their humble headquarters in Singapore. Founded by a dynamic and skilled management group, the huge success of TLC today does not come as a surprise.
During its initial operation, the original founders of TLC started with three partners in order to commercially launch the business services. As of today, the company already has 25 partners keeping the operations afloat and growing. Since its inception, the main thrust of the company has been to deliver fast, reliable, and excellent customer service. To achieve this, the company makes sure that their technical support team is available 24 hours a day, 7 days a week. This constant effort of TLC to deliver superb customer service is currently reflected in their CSAT rating of more than 93%. The resolution rate of the company is also pegged at 95%.
Due to this consistent performance, it was relatively easy for TLC to offer its services to countries worldwide. Another major success of the company is being recognized as one of the world's premium technical support companies. From having hundreds of staff during its few years, the entire TLC team is now composed of 1,100 technical staff who have serviced more 3,000,000 customers around the world. Achieving this huge success in a brief period of time can be easily attributed to the following distinct qualities of the company:
1) Widest Range of Specialization
While other tech support companies are limited to one device, TLC has managed to provide support for almost all types of gadgets known today. To name a few, the TLC team can render support and troubleshooting services for computers, printers, routers, tablets, smartphones, and digital cameras. This list is expected to increase as technology continues to advance and more devices come to market.
2) High-value for money
Consumer can lose hundreds if not thousands of dollars in productivity due to technological glitches in any of their devices. With TLC as a tech support partner, a client can spend as little as $400 for guaranteed 24/7 technical support for up to two years.
3) Efficient and friendly customer support
One of the prime reasons why people choose one competitor over another is wonderful customer service. This is something TLC has mastered throughout the years. The company has successfully gained loyalty of its current client base and continues to attract potentials clients from around the globe.
The services industry, especially when dealing with technology, can be a risky place to be in. Software glitches continually evolve, along with the solutions. However, with a clear goal matched with top notch talents, TLC has been able to overcome the typical challenges that every start-up business faces. Today, TLC continues to grow and evolve along with technological trends.
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Tech Live Connect | Online Technical Support
Page Updated Last on: Oct 28, 2015