Controlmyaccount - a new way of communication

BROMSGROVE, U.K. - April 21, 2015 - PRLog -- Controlaccount are pleased to announce the launch of our interactive customer payment portal, aimed at communicating with account holders instantly – anywhere, any time.

The portal will feature an instant messenger application to speak to an advisor in real time, resolving balance, payment plan and general queries. It also allows visitors to take control of their account, with the option to make a payment or propose a ‘Promise to Pay’ agreement.

Controlmyaccount was developed after consulting with various Controlaccount team members and examining client feedback, with the objective of supporting account holders and opening up new forms of communication to settle cases, easing the process and a providing both clients and account holders rapid results."It's clear that agencies need to be continuously striving to improve their services with the application of technology where possible." Client Services Manager Karen Robinson stated. "This is another avenue account holders can use to communicate with us. Whilst email and telephone may be the preferred option for some, we want to continue to offer a range of solutions to fit with each possible scenario."

The portal will be launched this month, with future correspondence to be amended to point the recipient in the direction of the portal, along with alternative contact methods.