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Acqueon adds SalesForce Connectivity to its LCM Outbound Solution for Cisco Contact Centers
Acqueon Technologies Inc. has added SalesForce.com integration to its List and Campaign Management Solution to allow businesses to break down the barriers of vertical technology silos.
By: Acqueon Technologies
By enabling the integration of CRM and contact center, businesses can break down the barriers of vertical technology silos and combine their best-in-class Cisco and SalesForce platforms to exceed contact center performance SLAs. Screen pops within SalesForce.com give agents the key customer context necessary to provide exceptional service. Additionally, instant access to this customer information will enable agents to handle outbound calls as well as inbound customer inquiries in a shorter amount of time, leading to a decrease in average call time.
The integration between Cisco and SalesForce is seamless: the addition of the SalesForce connector allows users to launch LCM as a browser based application within SalesForce. Using this application, users will have complete access to all LCM features currently available from CAD or Finesse agent desktops.
"Acqueon is committed to the enhancement of proactive outbound customer interaction through cutting edge technology,"
Request a demo of LCM today and learn how Acqueon’s SalesForce connector can help your business deliver superior customer service.
Think Cisco Outbound, Think Acqueon
About Acqueon Technologies
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact firstname.lastname@example.org or call (888) 946-6878 (Americas/Europe)