Acqueon Releases LCM 3.2 for Cisco Enterprise Outbound Contact Centers
Acqueon Technologies Inc. has released LCM 3.2 to provide businesses the ability to plan disasty recovery strategies.
With the release of LCM 3.2, high availability now comes standard and allows businesses to plan disaster recovery strategies for continuity and minimal impact on revenue. Campaign setup and management is simplified and grants access to shared contact lists across multiple campaigns and campaign groups. This allows administrators to easily select list segments and contact prioritization during campaign configuration without the need to partition a separate list. It also provides agents with the flexibility to work in campaigns which cross multiple skills through contact prioritization and segmentation from a shared list. Additionally, with the release of 3.2, 2-way SMS campaign configuration has been simplified so users can configure campaigns through a graphical user interface.
Acqueon’s list and campaign management solutions meet the most demanding outbound requirements and, in the case of large enterprise deployments, have assisted Cisco and ATP partners in winning some of Cisco’s largest contact center opportunities. List and campaign management is a critical outbound component, letting businesses target precise lists of contacts and ensuring a connection is made via the channel of you or your customer’s choice. Relying solely on a dialer will only provide a means of outbound call volume. List and campaign management ensures your agents get in contact with the right person, at the right time, while maintaining compliance under an increasingly strong regulatory environment.
“These enhancements to LCM further strengthen the Acqueon-Cisco outbound platform, giving Cisco an edge in the large enterprise outbound market,” said Ashok Raj, Vice President of Product Engineering at Acqueon. “Productivity upgrades within LCM itself, as well as new external integrations will streamline campaign setup and management as well as improve contact center agent experience.
The release of LCM 3.2 comes at the heels of Acqueon’s introduction of Cisco - Salesforce integration through the LCM solution as well as comprehensive TCPA outbound compliance. With these advances in Acqueon solutions, Cisco CCE and HCS are in a strong position capable of competing with top outbound platforms. To learn more about Acqueon’s suite of outbound solutions for Cisco, visit: http://acqueon.com/
Think Cisco outbound, think Acqueon.
Acqueon Technologies Inc. specializes in developing software solutions for the customer collaboration space. These products and solutions use business logic to deliver a distinctive customer experience by enabling organizations to build better relationships with their customers. For more information, please contact firstname.lastname@example.org or call (888) 946-6878 (Americas/Europe)