Reorganization of XTRF’s Customer Service Departments

Sept. 29, 2014 - PRLog -- Starting this September, the XTRF sales and support departments’ structure has been reshaped. The sales team has been split into New Business and Customer Relationship sections. Tomasz Mróz, as the Customer Relationship Director, will handle the second. Analogously, the Customer Care Department was divided into Implementation and Helpdesk teams, both run by Anna Pietruszka - new recruit in the XTRF crew.

The new organization of the customer service departments is aimed at a better level of service experience for both potential and existing clients. The current sales department has been divided into two units: New Business devoted to potential clients and the Customer Relationship Department assisting the existing customers. “Great user experience for all our customers: this is a statement that stands behind the creation of this new department. The intent is to listen, understand, and serve system users better and thereby maintain a high level of customer satisfaction. On the other sides, the New Business will now be able to focus more closely on the trade process. With the growing number of customers, these modifications were simply necessary", says Tomasz Mróz, new Customer Relationship Director.

Similar changes were introduced in the support department, which has been divided into Implementation and Helpdesk teams. The main goal is to better management of the crew potentials and thereby to provide a higher level of customer services. Customer Care Department will be charged by Anna Pietruszka, which has proved to be a great, self-motivated worker in companies such as Argos and or Capita.

Currently, XTRF Management Systems employs more than 50 people in UX & Research, Production, Testing, Documentation, and other departments.