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MediCare International scores highly in customer services survey
MediCare International (http://www.medicare.co.uk/)
The speed with which a claim is processed and any expenses outstanding are refunded is an important area where many insurers compete. Historically, MediCare International has been able to show the majority of agreed international health insurance (http://www.medicare.co.uk/
The industry has, however, been criticised in the past for producing overly complex literature and terms and conditions, which may be hard for the average consumer to follow. MediCare International responded to this challenge some time ago with redesigned and rewritten literature on its website. Every year, documentation is checked and improved, where possible, a policy which has paid dividends: 100% of respondents felt current documentation was clear and easy to follow.
Commenting on the findings, managing director Debbie Purser said, “International private health insurance is a fiercely competitive market. All companies compete on price and I am happy to confirm our policies are always attractively priced. However it is often service which makes the difference for a client, whether that is the technical support we are able to give brokers preparing complex group proposals, or the day to day advice a client may ask for. Service also extends to processing and paying claims quickly, something we have always been well known for in the industry. This survey is a credit to the team at MediCare International, showing as it does that we are still leaders in the areas that matter.”
With clients from 86 nationalities in 121 countries, MediCare International - website www.medicare.co.uk - is a major provider of health insurance for expats across the world, including many working in NGOs and other voluntary organisation.
For details of MediCare’s International health insurance plans visit www.medicare.co.uk, email firstname.lastname@example.org or call +44 (0)203418 0470.