Insurance group AXA invest in personal customer service quality and introduce HappyOrNot® service

May 22, 2014 - PRLog -- According to Reuters, 5,500 banking branches were closed in EU in 2012. Any observational person walking the streets could see that the trend of shutting the doors of physical banking and insurance service locations also continued in 2013. In light of these changing times, leading insurance group AXA has taken the initiative to place even greater focus on their client’s satisfaction with their services, and to help with the achievement of this initiative they have deployed the award-winning HappyOrNot® Customer Experience Monitoring and Management Service in their locations in both Czech Republic and Slovak Republic.

“We wanted a simple and innovative solution to track customer satisfaction and to have the opportunity to evaluate it every week. We want to be sure that we are delivering perfect customer service to our customers and that is what HappyOrNot helps us to do,” says Michael Pupala, Director of Internal Sales CZ/SK, Member of Board of Directors at AXA CZ & SK.

The easy and quick to use smiley rating arrives to the AXA service locations in Prague, Brno, České Budějovice, Bratislava, Košice, Banska, Bystrica, and other cities. “Our values oblige us to pay attention to the needs of our customers, to provide fair treatment to our trading partners, and to develop working environment that is based on trust and diversity, and the HappyOrNot concept perfectly supports us in our mission,” continues Michael Pupala.

Customers and consumers in the Czech and Slovak Republic are likely to be familiar with the smiley button feedback as, in addition to its use in airports across the world, HappyOrNot is also present in electronics retailer Electroworld throughout their stores around these two countries.

You can find a link to the press release by AXA here: http://www.investujeme.cz/axa-na-svych-pobockach-zavedla-mereni-spokojenosti-happy-ornot/

For more information about HappyOrNot in Czech Republic and Slovakia Republic, please visit https://www.happy-or-not.com/cs/kontaktujte-nas/ or www.happy-or-not.com