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Yomdel introduces named personal shoppers for most loyal customers as extension of live chat service
Yomdel, the provider of “The Complete Live Chat Service”, said today it had launched “Yomdel Personal”, the first named personal shoppers that online retailers could use via live chat to accompany and advise their most loyal customers.
Contact: Andy Soloman, +44 (0)7928 542917, andy.soloman@
Yomdel introduces named personal shoppers for most loyal customers as extension of live chat services
YOMDELHURST, UK, 1 April, 2014. Yomdel (http://www.yomdel.com)
Not only would the personal shoppers be available to customers on the retailer’s website, but they would be able to travel with chosen customers to other online stores, and even into high street shops, to ensure the client has an all-round terrific shopping experience.
“Personalising the online shopping experience is critical to creating competitive edge. Yomdel Personal, not only does that but it extends into bricks and mortar stores. It is primarily targeted at those brands that wish to take their digital customer engagement to a whole new level,” said Yomdel CEO Andy Soloman. “While some brands could offer this at a cost to customers, we fully expect that the top end of the market will see this as an investment in creating and maintaining loyalty, especially among the highest spending clients.”
Rather than solely using traditional live chat software, Yomdel Personal merges technologies to bring together a truly immersive experience that enables co-browsing, text-based live chat and instant file sharing. It is fully integrated into client websites, meaning the customer is fully tracked from the moment they engage with their Yomdel Personal shopper. It is hoped to add voice and video capabilities in due course.
“From the retailer’s perspective, Yomdel Personal integrates with the CRM and web analytics, and delivers vast amounts of highly valuable data on customer behaviour. This in turn enables retailers to make constant improvements in their service.
To support Yomdel Personal, the company has established a Centre of Customer Excellence to train personal shoppers to the highest standards. Full time training takes six months and the first graduates are now emerging and are ready to be assigned to their clients.
Yomdel was the first company in the UK to offer 24/7 end-to-end live chat operator services. Yomdel clients have live chat software and fully trained operators standing ready to engage with website visitors 24 hours a day, 365 days a year. Yomdel typically generates live chat sales conversions of 20% or more, increases average order values by 10%, reduces shopping basket abandonment by 50% and customer satisfaction scores of 85%+.
Yomdel’s live chat services can be used on any website for online sales, lead generation or customer service and support.
Companies that can benefit from Yomdel include everyone from very small, low traffic private businesses to global corporations.
For more information contact Andy Soloman +44 (0)7928 542917. Email andy.soloman@