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DUBLIN, Calif. - March 31, 2014 - PRLog -- OnDemand Contact Center just published two documents which are relavent to new trends that are happening in Customer Sales and Support. The first whitepaper addresses Customer Experience Management (CEM/CXM) which alot of companies are addressing today because of the explosive growth of mobile devices (smartphones, ipads, androiad pads) and social media. The requirement to provide worldclass sales and support to these two new channels requires a change moving Call Centers to Contact Centers. The CEM whitepaper provides suggestions on how to approach this critical problem. The second whitepaper is a simple checklist which can be used to select and implement an outsourcer for your sales and support organizations. This checklist has been used by several companies to implement an outsourcing strategy for customer service, technical support, and inside sales.

OnDemandContactCenter is also pleased to announce our partnership with Prime Connections Solutions (PCS) located in Austin, Texas and the Honduras and is focused on Customer Experience Management (CEM) technology and BP O Outsourcing services utilized a highly trained technical workforce in Honduras. Prime Connections is able to provide outstanding multi-lingual services (Spanish/English) from a Cloud-based Contact Center in San Pedro Sula, Honduras.

Please go to www.ondemandcontactcenter.net to learn more about our company or visit our partners website at www.callprimeconnections.com

You can also call 925-785-4775 if you would like to talk with us directly.