Follow on Google News News By Tag Industry News Country(s) Industry News
Follow on Google News | Be Careful Of Online Consumer Rights, Solicitor Warns In Metrix BlogA local lawyer has warned businesses of the perils of doing business online.
By: Metrix Marketing Writing on the blog of Peterborough- “Marketing online couldn’t be easier, particularly with customers able to tweet about excellent customer service they have received. And best of all; very limited overheads,” Aimee points out. “But there are always difficult customers. There’s no escaping them. What’s even worse are the difficult customers who know their rights! It’s always better to be one step ahead.” Aimee goes on to explain some of the consequences of the Consumer Protection (Distance Selling) Regulations 2000 which can be enforced by the Office of Fair Trading and local authority trading standards departments. In particular, businesses should be aware of the information which the regulations say must be provided to customers and the rights which customers have to cancel the contract. Aimee concludes: “The regulations are a potential minefield for the unwary. Make sure you have your terms and conditions and business practices reviewed to ensure your business is compliant. That might save you from potentially costly disputes with grumpy customers and investigations by trading standards officers!” End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|