DefySupply.com enhances customer service experience

MINNEAPOLIS - Oct. 28, 2013 - PRLog -- DefySupply (http://www.defysupply.com), a Minnesota based E-commerce furniture retailer, has been known for its low prices (http://www.defysupply.com/why_shop_with_defysupply_a/275.html), vast selection, and fast growth.  Now the company wants to be known for great customer service as well.  “We’ve spend the past five years growing by leaps and bounds and our customer service capabilities may not have kept up with that growth.  It’s unfortunate but we admit it” said Brent Gensler, CEO of DefySupply.  “The past two months we have dedicated resources to making our customer service quicker and fairer while working diligently to prevent poor experiences from happening.”

Numerous customer service changes have been implemented since July.  The company has changed processes and improved training to decrease the response time.  Brent mentioned “the Customer-First attitude has been emphasized in the training and development of our customer experience representatives.  I’m also really excited about our new packaging that has been effective at preventing damages during shipping.” Additionally, DefySupply has partnered with Guardsman Pro Services (http://www.guardsman.com/en/about/customer_service.html) to have a national network of trained and certified repairmen to fix damages when they do happen.

The improvement in customer feedback is a testament to the success.  Wrote one customer “all I can say is that this company stand[s] behind their product 100%.... they went above and beyond to make sure that I am a happy customer…I am very happy to say that this would be the place where I would buy my furniture from in the future”.  Another customer wrote “I ordered stuff from Defy Supply twice and they did nothing but [be] very professional. I like the product that I got from them. It’s very good quality. What I see on the internet is what I get. And so I’m really happy with DefySupply…They’re a great company!”

Brent is dedicated to seeing the improvements stick, “shipping furniture is tough but that’s no excuse.  We want customers to trust DefySupplyand we’ll work hard every day to back up our 100% Satisfaction Guarantee (http://www.defysupply.com/v/defysupply-reviews.html).”