Capita Conferences announce details of Effective Complaints Handling in Housing event – 24 Oct

LONDON - July 16, 2013 - PRLog -- Effective Complaints Handling in Housing

Thursday 24th October 2013 - Central London

About the event:

Complaints management in social housing has undergone fundamental changes following the introduction of the Localism Act 2011 and the launch of the new Housing Ombudsman Service on 1st April 2013.

Our Effective Complaints Handling in Housing Conference will examine key changes to dispute resolution and how to meet the challenges of delivering an effective complaints handling system. Hear from expert speakers from across the housing sector and discover how to maximise learning from your complaints, comments and compliments.

Expert speakers:

·         Dr Mike Biles, Housing Ombudsman

·         Nic Bliss, Chair, Confederation of Cooperative Housing

·         Darren Levy, Director of Customer Services, CityWest Homes

·         John Barr, Director of Customer Experience and Marc Baines, Customer Experience Manager, AmicusHorizon

·         Michael Hill, Director, Complaintsrgreat

·         Matthew Warburton, Policy Advisor, ARCH (Association of Retained Council Housing)

·         Alan Hall, Director of Housing, Epping Forest Borough Council

·         Gez Kinsella, Assistant Director (Consultancy), Housemark

·         Joanna Rayner, Performance Manager, The Havebury Housing Partnership

For more information:

Visit: http://www.capitaconferences.co.uk/public-sector-conferences/housing/full-conference/article/effective-complaints-handling-in-housing-conference.html?code=SMMK

Download the brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Housing_Complaints_Oct_13.pdf&code=SMMK

Or contact: Naomi Wood – naomi.wood@capita.co.uk