Douglas Infiniti Parts Manager Mike Feeley
Dec. 21, 2012
-- When I sat down to talk to Douglas Infiniti (http://www.douglasinfiniti.com/)
Parts Manager Mike Feeley, the conversation didn’t go exactly as I had planned. Mike is always jovial, laughing and keeping everyone on their toes at work. Being an Irish person myself, I’m quite accustomed to being around the Irish wit on a regular basis. However, Mike was reluctant to speak and begrudgingly finally agreed to talk. As I thought about it afterwards, his attitude towards being interviewed actually made a lot of sense. While we all briefly see him at Douglas Infiniti as he passes by with a funny line, 99% of the time he usually quietly goes about his business. Whether it’s at the crack of dawn in the Winter to plow the driveway, at midnight to get paperwork done or on the weekend to help fulfill an order, behind the scenes Mike is a tireless worker who doesn’t look to bring attention to himself.
He started with the ownership at Douglas Auto Group back in 1978 as a Parts Clerk when it was PACE Buick. In 1983, Mike was promoted to Parts Wholesale Manager. When Douglas Infiniti started in 1989, he was again promoted to Douglas Infiniti Parts Manager, a title he holds until this day. As I mentioned earlier about Mike keeping to himself, he surprisingly told me that he too is a fellow Summit resident like myself. He met his wife while he was working as a mechanics apprentice at the old Colonial Pontiac in Summit. After work, he would venture over to Natale’s Bakery to eat and strike up a conversation with his future wife. Mike and his wife ended up raising all three of their sons here in Summit.
The non-stop work ethic of Mike Feeley is always perpetuating itself at Douglas Infiniti. When you usually encounter Mike, he normally has multiple phones in his hands as he juggles several conversations at once. From mechanics, to wholesale outlets, to body repair facilities to Douglas retail customers, he’s always got a device glued to his ear trying to help someone out. As Mike says, “there’s always a deadline to meet and a part to be promised.” Due to the heavy demand for Infiniti parts and his impeccable customer service, Mike has led Douglas Infiniti to be the #9 ranked Infiniti Parts Wholesaler along the Eastern Seaboard.
With his kids out of the house, Mike likes to spend what few fleeting moments of free time he has riding his motorcycle. He enjoys riding his bike so much that he said, “I like discovering new ways to take longer routes to get to work.” So while Mike Feeley fits the Irish proverb, “you can always tell an Irishman but you can’t tell him much”, you can count on two things from him: if you’re a co-worker, he’ll always look to make you laugh and as a customer you will not find someone else who will work harder behind the scenes to deliver on a promised part. These attributes are what has made Mike an indispensable part of the “Douglas Difference (http://www.ilovedouglasinfiniti.com/
)” for many years.