Coracall Adds Business Transformation Practice to Offerings
Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.
Nov. 22, 2012 - PRLog -- Global outsourcing, BPO and Call Centre Company, Coracall today announced the formation of a Business Transformation Outsourcing Practice for its global customers.
Commenting on the additional service offering, Mr Phil Lightfoot CEO of Coracall said, “Traditionally Business Process Outsourcing has been geared toward shifting existing customer processes in an ‘as is’ state and moving it to lower cost location leveraging the scale of a business partner and labour arbitrage. However, as outsourcing and indeed off shoring has matured, our customers now expect far more than a traditional ‘lift and shift’ model.”
“We are excited that Coracall’s Business Transformation Outsourcing practice will focus on off shoring and outsourcing solutions from our facilities in South Africa and the Philippines. Our plan is to build operational excellence, and use innovation to re-engineer customer processes. Whether it is through the rigor of the Six Sigma framework, tools, automation or the deployment of technology Coracall is an expert in the change management process. The benefits to our customers include lower cost of ownership, a leaner more productive work environment, which allows our customer to focus on the core competencies of their business.”
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