Kelly Solomon, Director of Service Desk Operations, CMS Intelliteach
Nov. 19, 2012
-- CMS Intelliteach, a comprehensive provider of business management and IT services to law firms, today announced the addition of Kelly Solomon as new director of service desk operations. Kelly, who has 20 years of experience in various technology support and training functions, including 15 in the legal profession, will focus on employees’ technical education as well as enhancing helpdesk quality and the overall client support experience. She is based in the Atlanta office.
Kelly Solomon is a highly accomplished legal technology professional who understands the support needs of attorneys and their staff. She has a strong background supporting litigation and transactional work. Prior to her new role with CMS Intelliteach, Ms. Solomon most recently worked with the Corporate Legal Department at The Coca-Cola Company on several technology initiatives that improved workflow and increased legal team efficiency. Before that, she held several law firm helpdesk and training positions focused on user support process and efficiency.
“CMS Intelliteach is a household name in the law firm helpdesk outsourcing arena and an extremely well respected brand. As such, I am very pleased to be joining the company and working together to not only maintain but enhance our reputation and our high client service levels,” said Kelly Solomon. “In addition to focusing on quality support, I am very excited about new initiatives focused on employee technical education and professional development. For example, a new in-house Microsoft Office Specialist (MOSC) certification, will keep our analysts clued into the latest support and training changes and trends as it relates to Microsoft and Office in particular.”
“We are thrilled to have Kelly join the CMS Intelliteach team and share her extensive call center and legal experience as we continually focus on best serving our clients,” stated Michael Burnette, CMS Intelliteach’
s COO/CTO. “I previously worked with Kelly in a similar capacity at a reputable law firm and trust she will be a key player in our renewed focus on service desk excellence, becoming an employer of choice, and further enhancing our customer service operation.”