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The Toll Free Service Experience
Availability and communication are important topics for companies in the travel industry. TeleForwarding shows how toll free numbers will help these companies improve their (telephone) availability and distinguish themselves from the competition.
TeleForwarding, a telecoms company specialized in delivering inbound voice services, wants to show what its services and toll free numbers can mean for companies in several different industries. Therefore, in its articles and social media channels of the next 6 months, the company shall focus on 6 main industries where toll free numbers (can) play an important role. These are: Food & Beverage, Transport & Logistics, Automotive, Healthcare & Pharmacy, Retail and the Travel Industry. TeleForwarding explains how, by making use of national and international toll free numbers, premium rate numbers or geographical phone numbers (http://www.teleforwarding.us/
Booking a vacation
Have you ever booked a vacation online? The number of people giving a positive response to this question is quickly increasing. In the travel industry closing transactions via online booking sites has become the rule rather than the exception. At least, so it seems if we look at the large number of online travel agencies currently in existence. Even so, the well-known TUI company has recently indicated that only 1% of their website visitors directly converts, a large number of these visitors wanders off to the competition and 30% of the online visitors will finally book their trip with a physical travel agency. Furthermore, Time Magazine (newsfeed.time.com/
However, if people can freely access a company via internet and e-mail, why do companies not also offer the option to call them for free? Hans Lasonder, CEO of TeleForwarding USA Inc. discusses the issue: “Call centre managers and company owners are probably afraid that toll free phone numbers will result in too many, too expensive calls”, claims Lasonder, “but this is not completely true. First of all, it are not so much the call traffic costs that are high (at least as far as the competitive rates of TeleForwarding - http://www.teleforwarding.us/
Furthermore, Lasonder regards national toll free or international freephone numbers (00800 numbers) as an addition to existing online contacting options. “When a website provides the right information and e-mail contact requests are handled properly, most people will only telephone a company in case of difficult and more specific questions and problems. This certainly applies for the travel industry, where it is normal to book a trip online.” With a toll free number you, as a company, show that in such cases you are willing to personally answer your customer’s questions and invest in this extra service. Thereby, you make clear that you really are willing to take care of, and care for, your clients; which is exactly what consumers look for, especially when on vacation. A toll free number thus enriches and completes your total service package and enables you to provide your customer with something extra, something that sets you apart from the competition. “In an industry that is very competitive, such as the travel industry, it are the details that make the difference and ensure the return of your customers to your company. A toll free 0800 number is thereby an ideal customer loyalty tool”, says Lasonder.
Besides a normal contact number, most travel agencies (physical or online) also need a number for emergencies. Here too, a toll free number can make a great difference. In this case it is especially the unique, Universal International Freephone Number (UIFN) (http://www.teleforwarding.us/
For more information, please check our website at http://www.teleforwarding.us or contact us via the toll free phone number 1 855 444 3210.
Next time: "At the destination – the magic of geographical phone numbers.”