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Microsol Resources Earns Top Marks in Customer Satisfaction
Microsol Resources Corporation exceeds Autodesk’s highest quartile ranking of customer satisfaction in the U.S. and Northeast, as determined by an independent client survey.
“Microsol Resources has been a real asset to Ballinger and our many active BIM projects. Their technical support team have been successfully integrated into our internal SharePoint BIM communication portal and external Buzzsaw site to react quickly and troubleshoot all of our issues. They have always provided professional and thorough responses. They provide flexible, custom project-focused Revit training to our multi-discipline teams. To us, Microsol Resources is more than a reseller. They are a consultancy of the highest caliber and one of the most professional and responsive organizations we rely on to support our business. We look forward to taking advantage of their expertise, services and products for the benefit of our business and growth of our staff, for many years to come,”commented Mike Pacholski, CAD Administrator of Ballinger Architects Engineers.
Customer satisfaction has always been a top priority for Microsol Resources. By making clients aware of the different solutions that exist for their needs, the service aspects of the business have always been valued just as much as the underlying software applications. Microsol Resources has consequently built a service model around personalized relationships and customer satisfaction for its private as well as public clients, many of which are repeat customers.
The company’s passion for fostering customer loyalty starts at the top with its president. “Our customers are our partners. Customers have a great deal of choice regarding where to take their business, and we remain pleased that so many of them return to us over and over again for their software, training, BIM, and 3D printing needs,” said Emilio Krausz, President and Founder of Microsol Resources.
Matching business needs as well as product needs is an area in which Microsol Resources has consistently delivered, allowing the company to not just survive, but thrive in a challenging and competitive environment. Some of the factors in this success include strong, talented technical and sales support professionals, many trained with backgrounds in architecture and engineering. Customer support is also built into every interaction and sale, so that clients have multiple avenues to get the help they need when they need it, without worrying about additional support costs.
Clearly the company has the right approach, as it has just celebrated 25 years in business and 25 years as a Value Added Reseller with Autodesk, continuing to be a meaningful contributor toward shaping the AEC industry’s solid future.
About Microsol Resources
Microsol Resources is a leading provider of CAD/BIM solutions and products to the Architecture, Engineering and Construction industries. With offices in New York, NY and Philadelphia, PA, the firm provides software, hardware, support, training, implementation and related services to firms of all sizes, from multinational companies to small businesses. Microsol Resources is an Autodesk Gold Partner, an Authorized Reseller for 3D Systems, and a representative to several best-in-class applications used by the AEC industry. Microsol Resources has earned numerous awards for its superior level of customer support, provided by a team of talented and seasoned CAD/BIM Applications Experts. For more information, please visit www.microsolresources.com
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Anna Liza Montenegro
Director of Marketing, Microsol Resources