June 7, 2012
-- RMI Corporation reached a major milestone in May, announcing its 10,000th visitor to RMIKnowledge.com, RMI’s online resource for ADVANTAGE users. RMIKnowledge satisfies the increasing demand for on-line, immediate access to information and supplements RMI’s Help Desk Institute certified Support Team.
“Over the years we have seen businesses become increasingly digital, creating a need for support, information, and services on demand. In 2008 when we saw the first flicker of rental businesses developing the hunger for instant knowledge RMI launched RMIKnowledge to fulfill it.” Said Paul R. Chapdelaine, C.P.A, President of RMI Corporation “RMIKnowledge is the perfect tool for our users because like the ADVANTAGE solution which it supports, RMIKnowledge provides users instant gratification whenever, wherever.”
Launched in 2008, RMI set out to offer its clients a 24/7 online training and searchable knowledgebase tool. Since the initial release, RMIKnowledge has grown to include over 1900 pieces of knowledge, in the form of training videos, best practice documents, Solutions to Everyday problem training documents, and knowledgebase articles published by RMI’s Help Desk team. ADVANTAGE users can also use this tool to submit new support incidents, access their accounts, and make purchases. These resources, combined with RMI’s Client Services team, help users realize productivity and efficiency gains in their business through the use of ADVANTAGE.
“During our implementation, we found RMI’s training videos in RMIKnowledge to be incredibly helpful. The training videos are task specific, so we were able to train for our individual responsibilities on a schedule that worked for each of us. Pausing the training topic, we were able to try the transaction on our own, and then resume the video without missing a thing.” Kevin Farr, Senior Inside Sales Manager at Skytec Rentals
To learn more about RMI ADVANTAGE, RMIKnowledge and RMI’s approach to delivering superior customer service, visit www.rmiusa.com.
About RMI Corporation
Founded in 1983 and headquartered in Avon, CT; RMI Corporation is the leader in Enterprise Rental, Sales, and Service Solutions for mid-market companies. RMI is fully dedicated to the equipment rental, sales, and service industry and offers an industry standard solution including software, implementation, training, consultation and support to help their clients maximize efficiencies and reach their full business potential. RMI currently has thousands of users working with their ADVANTAGE Solution, representing various segments of the industry. For more information on the ADVANTAGE Solution and RMI Corporation, please visit their website at www.rmiusa.com.