Free Webinar on Managing Angry Customers Presented by ePanic Button

May 30, 2012 - PRLog -- Raleigh, North Carolina - ePanic Button, a PC-based panic button and incident notification system, is presenting a free webinar, Managing Angry Customers, on June 28, 2012 from 2:00-3:00 p.m. EST.

Attendees can register for Managing Angry Customers here:  http://epanicbutton.com/webinar/

Managing hostile and angry customers - be it clients, students, customers, constituents, visitors, members -  is challenging for any employee who interacts with the public. The old saying, "The customer is always right," does not apply when a worker faces abuse and threats.

The webinar will explain how to recognize potential threats from customers and respond effectively to defuse the situation. It will also teach attendees how to set up guidelines for their protection. Phone interactions are also covered.

Front desk receptionists, customer service representatives and ANY staff who work with the public will benefit from this presentation.

About the Speaker:  Johnny Lee is president of ePanic Button and director of Peace at Work.  He was previously the Workplace Violence Specialist for the Office of State Personnel in Raleigh, North Carolina, Training Director for the UNC-Chapel Hill Injury Prevention Research Center's PREVENT program, and Victim Services Coordinator for the Asheville, North Carolina Police Department.

Professional association memberships include his role as the Chair of the Victim Services Interagency Council of North Carolina, a seat on the Board of Directors for the Businesses Continuity Planners of the Carolinas, member of the American Society of Safety Engineers, former board member of the NC Victim Assistance Network, and  active member of the Public Health Alliance to Prevent Violence against Women.

Johnny's also an outdoor enthusiast who led an Outward Bound program for six years, from dog sledding in Maine to white water paddling on the Rio Grande.


ePanic Button is a PC-based panic button and incident notification system that helps protect front line employees and prevents early stage situations from escalating into dangerous, major events.

ePanic Button Website:  http://www.epanicbutton.com
Sign up for webinar invitations and mailing list:  http://epanicbutton.com/sign-up-for-our-newsletter/