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Customers’ trust is indispensable for ecommerce business
We have heard this before –nothing contributes to a business’ success more than the customer’s trust. This is the universal strand across all businesses, whether it has a brand or not.
In e-commerce, you may have the catchiest e-commerce site design and you may have the best e-commerce software; but do these in themselves enable your business to earn customers’ trust? How does one bring that about in the e-commerce business space?
Bringing about the human touch to e-commerce
It is a fact that no matter how well one’s brand is known, it is the human element that makes an e-commerce business a success. It is the salesman who finally brings about the sale. Where there are no humans involved in selling, and where the business is all about items such as e-commerce website design, e-commerce web development, e-commerce business solutions, e-commerce shopping software, e- commerce site development, online shopping cart software, e commerce software and the like; is there space for human contact?
E-commerce solutions may run on a good e commerce software and get propelled by proper support services, but more important is to get a good feel of what the customer looks for. Understanding customer behavior is the important component for success in e-commerce, and this requires human intervention.
Yes, there is no person convincing a customer about a product, but in a technology-intensive industry, customer behavior analysis is its equivalent.
The technology that is already there needs to be used to analyze and understand the customer better. This should be used to offer the products the customer looks for. This is how the human element of technology works.
Page Updated Last on: Jul 16, 2012