HappyOrNot® Customer Satisfaction Measurement Service for Retailers

March 13, 2012 - PRLog -- Retailers will have a unique opportunity to discover a novel and effective approach to measuring and tracking customer satisfaction levels as HappyOrNot presents its award-winning customer satisfaction measurement service at Retail Business Technology Expo in Earl’s Court London, on March 13 and 14.

Visit us at Stand 838 to find out how customers in the Nordics such as Expert, Nokia and Sodexo deploy our user-friendly input devices and reporting service to gather millions of customer reviews based on a series of pre-defined questions.  Our survey methods are so engaging that many corporate clients report continuously generated customer response rates of up to 80 percent!

Moreover, they offer an interactive yet neutral channel for collecting important customer feedback to help gauge reaction to your service experience and any changes you may have introduced.

“At the heart of this unique offering is our integrated intelligent reporting service that lets clients access customer satisfaction reports using a convenient and user-friendly web interface. It provides more detailed reports, historical data, or even unit-based or territorial results for more accurate line management,” said Todd Theisen, HappyOrNot Global Sales Director.

Joined by our local partner Alchemy 7, we will showcase our unique out-of-the-box turnkey solution for monitoring and measuring customer enjoyment levels at one of Europe’s most important retail sector technology events.

Don’t miss this opportunity for detailed information and live demos of how our easy-to-use point-of-service devices and reporting service can help you track and improve customer satisfaction levels, identify key areas for enhancement of your sales or service experience, and help develop employee training and incentive programmes.

Find new ways to enhance your customer experience!

The HappyOrNot service provides clients with wireless point-of-experience devices that offer customers selected survey questions to help determine their customer satisfaction levels along with an intelligent reporting service that collates data for analysis and development of the service experience. The easy-to-use, interactive device prompts customers to respond to questions in the survey while results are automatically reported via e-mail at desired intervals and can also be accessed using a handy web interface.

Note the date and location in your calendar and visit us for a chance to find out how we can help you accurately measure your customer satisfaction levels to develop relevant products and services and effective training and incentive programmes.

About HappyOrNot
HappyOrNot is a service company that works with clients across a variety of sectors to help them develop their sales and service experience by polling and reporting on customer enjoyment levels. Based in Tampere, Finland and established in 2009, we serve clients in retail, entertainment, lifestyle and fitness, health care and other public service sectors. Our service has been recognised by several awards, including the InnoFinland business innovation award and the Retail Awards 2011 (Nordics).

More information available online: http://www.happyornot.fi