NEMT transcription firm proves it has high KLAS

Jan. 9, 2012 - PRLog -- The Maine-based medical transcription firm NEMT was awarded high marks for its services on Dec. 15 with the release of the “2011 Best in KLAS Awards: Software & Services” report ©.
  The report, published by the impartial and prestigious KLAS research group, gives NEMT exceptional scores for 2011.
  In its first year included in the research, NEMT received an overall performance score of 96.5 out of 100. NEMT also scored an 8.8 out of 9 in the “money’s worth” category.
  When asked “would you buy from this vendor again?” 100 percent of NEMT’s clients said “yes,” according to KLAS Data.
  NEMT provided its entire client list to KLAS, which conducts all surveys confidentially.
  NEMT (New England Medical Transcription) was listed as a regional company in the early data set. This means that while NEMT serves clients all over the United States, its primary concentration is in New England so the company was not eligible for the Best in KLAS Award.
  “We are obviously thrilled that NEMT received such a high score in the market segment,” said NEMT CEO Linda Sullivan. “These numbers prove you don’t have to be the biggest to have high client satisfaction.”
  KLAS is an impartial research firm that collects survey data in the healthcare field. KLAS researchers interview a sample of the clients provided by companies like NEMT, then search for possible additional clients and ask them all how satisfied they are with the service they receive. The surveys are anonymous so vendors do not know how particular clients responded.
  The results are then aggregated for publications, such as the current “2011 Best in KLAS Awards: Software & Services” report.
  NEMT President Linda Allard, who directly oversees the company’s operations, said the high scores are a testament to the NEMT staff.
  “We always knew we had the best team in the industry but this report, published by the healthcare field’s most prestigious researchers, lets us prove it with hard data,” Allard said.
  NEMT is an all-domestic transcription firm that does not offshore any work. The company prioritizes experience in hiring: the average experience of NEMT transcriptionists is 15.8 years and the average experience of NEMT editors, formatters, managers and mentors is 20.1 years.
  “Clearly, our focus on experience and a U.S.-based workforce has paid off,” said Allard.
  NEMT’s high scores are also due to the company’s commitment to turnaround time and accuracy. The average accuracy rate for 2011 is 99.04% and the average turnaround time is 99.63%.
  NEMT backs its accuracy and turnaround times with the industry’s most comprehensive money-back guarantee. This has helped the company achieve a 99.97% retention rate over the last two years.
  For a complete listing of the KLAS data for medical transcription companies, contact Communications Director Tara Courtland at 804-370-4597 or tcourtland@nemtinc.com.



About KLAS
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery of healthcare, by independently measuring vendor performance for the benefit of healthcare provider partners, consultants, investors, and vendors by collecting accurate, honest and impartial provider experiences. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. For details, visit www.KLASresearch.com, email marketing@KLASresearch.com, or call 800-920-4109.

About NEMT
NEMT is one of the nation's top providers of medical transcription and clinical documentation services and guarantees its accuracy and turnaround times. The company is a corporate member of AHIMA, AHDI and CDIA and has been recognized as an Inc. 5000 fastest-growing company for the last five years. NEMT is an entirely US-based company with no offshoring. Contact Tara Courtland at 804-370-4597 or tcourtland@nemtinc.com for more information.

* Preliminary scores do not meet minimum KLAS Konfidence level
- Source: “2011 Best in KLAS Awards: Software & Services,” © page 74

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NEMT is one of the nation's top providers of medical transcription. With a workforce of over 200, NEMT guarantees a 98% accuracy rate. The company is a member of AHDI , AHIMA and CDIA and is an Inc. 5000 fastest-growing company for five years running.