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Follow on Google News | Octagon Insurance Selects ISO COA and MoJ Solution to Handle Motor Personal Injury ClaimsISO’s Management Information System provides valuable comparative case settlement information and increased productivity of outsourced claims handlers
By: Insurance Services Office Before the ISO implementation, Octagon Insurance employees accessed the insurance industry portal manually to see if claims had been reported, putting heavy reliance on individual negotiators to meet the strict MoJ deadlines. ISO's case management application links directly to the industry's claim portal to streamline and accelerate the claims process. Octagon Insurance now electronically exchanges information with solicitors, eliminating rekeying of data and avoiding entry errors. Because the case management system is aligned to ISO Claims Outcome Advisor, Octagon has cases set up in the system ready for the quantum assessment once a claimant’s settlement pack arrives via the portal, further accelerating the process. Peter Goodright, claims director for Octagon Insurance, commented, "A major factor in selecting the ISO MoJ solution was the built-in Management Information System that it provides. It enables us to compare claims with similar past cases to see exactly how much claims with similar injuries have previously settled for. Because our claims handling is outsourced, we gain increased control through COA and can monitor the productivity of external claims handlers much more easily through examining the management information collected by the system." "After spending a considerable amount of time processing motor PI claims manually via the industry portal, we have witnessed a significant increase in the speed at which we can process claims with the help of ISO’s COA and the MoJ application," About ISO Since 1971, ISO has been a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, the company provides statistical, actuarial, underwriting, and claims information; Mark Strang Tel: 01252 761055 mstrang@iso.com Claire Grant, IBA – PR for ISO Tel: 01780 721433 cgrant@ibapressoffice.com End
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