New SharePoint Application Merges Contact Management and Customer Service into a Full CRM Suite

CCS Customer Service Management extends SharePoint to a CRM which supports a full customer lifecycle
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Benicia - California - US

Sept. 20, 2011 - PRLog -- Benicia, CA – September 20, 2011 - Crow Canyon Corporation, a leading provider of business solutions and applications on Microsoft SharePoint, today announced CCS Customer Service Management (CMS) V2.0 for SharePoint.    Built on standard SharePoint, the applications are 100% customizable by business users without coding.  Available as individual applications or as a suite, they allow an organization to cover the entire customer process from lead to after sale service.

Flexible, Easy to Use Account and Contact Management

CCS CSM for SharePoint v2.0 is a team-based contact management solution that provides powerful customer and contact management to improve the effectiveness of your sales, marketing, and customer service efforts.  All information including Accounts, Contacts, Opportunities and Leads are consolidated in SharePoint.  Activities such as e-mail, appointments, discussions, tasks, support tickets and documents are linked to customer information providing total account visibility for your team.  

Automated lead processing, follow-up email and alerts ensure timely response.  The simple and efficient interface minimizes the learning curve.  Using standard SharePoint you can define fields, forms and views to fit your needs.  Dashboards give you up to the minute measurement of revenue goals.  

Best of all, because it is built in standard SharePoint you can integrate it easily with other bzcrd applications such as customer service, orders and project management.

Full Featured Customer Service Desk

CCS CSM for SharePoint v2.0 provides a service desk that allows organizations to track and manage customer service requests from multiple sources including email, web, text, and phone.  Tickets can be routed and assigned, notification/alerts sent, and service levels measured.  CCS Customer Service includes knowledgebase, and satisfaction survey features as well.  Full reporting and dashboards provide management and measurement information.

Full Customer Lifecycle Support
With CCS CSM, tickets can be linked to Accounts, Contacts and Opportunities to provide a full view of issues to the entire sales team.  Upsell opportunities can be identified by customer service agents and passed to reps.  No longer will any member of your team not be informed about all aspects of Account activities.  

“Unlike any other CRM, we bring contact management together with a robust ticketing system to cover the entire customer lifecycle.” said Darrell Trimble, VP at Crow Canyon.  “Now your sales, service and customer service teams will all use a consolidated solution.”

CCS Accounts v2.0 and CCS Customer Service v2.0 is available now for hosted trial and starts at $1295 for on premise.  It supports SharePoint WSS 3.0, MOSS, Foundation 2010 and SharePoint Server 2010.   For current SharePoint sites, no new hardware or software is required and the solution can be deployed on premise or as a hosted solution.  

For more information, video demonstrations and full pricing visit
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About Crow Canyon

Crow Canyon is a leader in solutions and applications on Microsoft Outlook, Exchange Server, and SharePoint.  More than 2,500 organizations and 1 million users worldwide run solutions and applications from Crow Canyon and our partners. By using Crow Canyon software, whether on Outlook, Exchange, or SharePoint, organizations have found that they can accomplish their business objectives while dramatically reducing the risk, cost, and complexity associated with traditional solutions. Crow Canyon is a Microsoft ISV Partner headquartered in Benicia, CA.  For more information, visit www.Crow

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Crow Canyon Software provides powerful yet cost efficient support productivity applications that leverage the power of Microsoft Outlook and the Web. Award winning CCS HelpDesk and CCS Service Request are used in over 2000 organizations worldwide.
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Phone:925 478-3110
Tags:SharePoint CRM, Sharepoint Applications, Sharepoint Customer Service
Industry:Software, Technology, Computers
Location:Benicia - California - United States
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