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overstockArt.com Announces New Customer Service Program: “Commitment to Wall Art Happiness”
On the Heels of Receiving the STELLAService Seal, overstockArt.com Debuts New Program Continuing Commitment to Excellent Customer Service
overstockArt.com prides itself on consistently providing its customers with high end products for a competitive price, a robust selection of art to select from, free shipping both ways, and excellent customer relations. The company’s commitment to its customers has not gone unnoticed, the retailer was recently recognized for its outstanding customer relations when the company was awarded an EXCELLENT rating by STELLAService, the seal is the web’s most trusted and sought-after signal of internet retailers with excellent customer service.
“We are taking our commitment to excellent customer service to the next level with the new program,” said Leanna Pierson, customer service manager at overstockArt.com. “We want to not only meet our customer’s expectations, but to exceed them. Our goal is to over-deliver;
“Shoppers traditionally haven’t considered the web to be an optimal place to purchase artwork,” stated David Sasson, CEO of overstockArt.com. “With our new program we want to quell their fears and ensure that our customers are consistently happy with their art purchases.”
With the “Commitment to Wall Art Happiness” program, overstockArt.com will continue to provide customers with the customer service they have come to rely on, and take it one step further by implementing the following practices:
• Bi-weekly company-wide “Commitment to Wall Art Happiness” meetings where customer satisfaction issues are being raised; change requests and features are offered; and suggestions to improve customer experience is discussed.
• Measuring customer satisfaction and loyalty by using the Net Promoter Score (NPS).
• Providing consumers with additional opportunities to voice their opinions with an onsite customer survey that will monitor customer satisfaction.
Sasson explained, “We will utilize the information derived from these new practices to guide future business decisions and focus organizational energy around building a better customer experience.”
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Founded in 2002, overstockArt.com is the web’s leading distributors of art reproduction oil paintings, with more than 100,000 wall décor combinations to choose from. In business since 2002, the company provides decorating assistance, custom framing and commercial wall decorating services. With an inventory of more than 60,000 paintings in stock at all times, order wait is minimal. The Wichita-based online art gallery was recognized as one of the fastest growing companies in the U.S. in the 2011 and 2010 Inc. 500|5000. For more information, visit http://www.overstockArt.com.