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Caribbean Hotel Realizes a 28% Increase in 2nd Quarter Sales
Sales increase for Caribbean hotel using AskMeInc as their private label call center
“We increase sales for hotels and destinations by effectively communicating with consumers and travel agents,” stated Hilary Lanzer, Vice President of Sales at AskMeInc. “It is not enough just to answer a call or show up at a travel agents office or trade show. You have to be professional, respond quickly, have a plan, and have the skills to convert the call into a booking. That is our sole focus and it results in increased revenues for our clients.”
AskMeInc customizes the reservation process for each hotel and their team of professionals promotes the hotel’s specials, services and amenities with a focus closing the sale. “A front desk agent or a hotel based reservation team may have a guest waiting impatiently for them, or calls on hold, and their goal will be to address everyone’s needs quickly,” stated Lanzer, “Our goal at the call center is to convert the call. Nothing is distracting our team, calls are never on hold, and a hotel guest is never staring us down waiting for our attention.”
In addition to decreasing costs while increasing revenues, expert and multi-lingual call handling, working with AskMeInc’s private label reservations services allow hotels to manage overhead costs, add services including after-hours reservation staff, and track niche market sales.
AskMeInc, a Miami-based firm, serves as an outside sales and marketing company for hotels and destinations, offering private call center services, travel agent training and incentive programs, and representation at consumer and trade shows. The company has a division that specializes in destination weddings. For more information visit www.AskMeInc.com
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