First Option Lending Tops Denver Customer Satisfaction Survey Two Years in a Row

July 29, 2011 - PRLog -- First Option’s Denver branch was recently honored with the FIVE STAR Mortgage Professional award. Homeowners, in an independent survey conducted by Crescendo Business Services, gave First Option top marks in overall customer satisfaction.

The survey asked more than 81,500 homebuyers about their mortgage process and whether they would recommend their mortgage professionals to friends. A panel of local industry experts then evaluated and finalized the findings, and named First Option in the top five percent of “elite” lending professionals in the Denver area.

“This award highlights First Option’s core value of accountability in providing the best service possible to our customers,” said Tim Burford, First Option CEO and Managing Partner.

“It is nice that First Option’s professionals have been recognized for their continued dedication to providing great service and value to our clients,” said Jeffrey Zinsmeister, First Option’s Denver Branch President. “In these economic times where home affordability is at an all-time high and interest rates are at an all-time low, it’s no wonder why First Option is the people you call first!”


About First Option
First Option Mortgage & Lending is a leading U.S. home mortgage and finance lender, founded on the belief that customers must save money, be treated with respect and understanding, and deserve excellent personal service. First Option helps customers find and create the best mortgage loan and refinance packages – suited just for them. With an average loan closing of eight days, First Option operates efficiently to save customers time.

First Option offers a full range of mortgage and home finance programs including: conventional loans, FHA loans, VA loans, USDA loans, reverse mortgages, second mortgages, no-closing-cost loans, fixed-rate mortgages, adjustable-rate mortgages, lines of credit, jumbo mortgages and home mortgage refinances. First Option services 39 states and has a local branch presence in Atlanta, Columbus, Denver, Indianapolis, Jacksonville, Minneapolis/St. Paul, Phoenix, Portland, St. Louis, Salt Lake City, and Las Vegas. Founded in 2004 by Tim Burford and Kurt Nikolai, First Option is known as “The People You Call First” for mortgage lending needs. For more information visit www.firstoptiononline.com.

About Five Star Professional/Crescendo Business Services
Five Star Professional provides localized, independent client satisfaction research on the performance of service professionals. Five Star Professional/Crescendo Business Services conducts research with consumers, peers and industry leaders, to identify service professionals who score highest in overall satisfaction. Research results also undergo a thorough regulatory review. Five Star Professional joins forces with city and regional magazines to make the research results available to consumers in more than 45 markets across the United States and now, Canada. Five Star Professional was founded in 2003 and is based in Minneapolis.