Follow on Google News News By Tag Industry News * Telecommunications * More Industries... News By Location Country(s) Industry News
Follow on Google News | Interactions Corporation Secures $12M in New FundingInteractions Corporation has closed a new funding round totaling $12 million.
"Our philosophy is to apply our unique technology to create self-service applications for our clients that truly satisfy their customers and in most cases exceed their expectations. We are thrilled with our progress and the market's reaction to our unique capabilities," Interactions is in an unparalleled position to capitalize on the demand for a new breed of voice self-service solutions that deliver a positive customer experience coupled with the economic benefits of self-service automation. Traditional IVR systems that leverage advanced speech recognition technology continue to play a key role in customer care delivery, and are widely used by companies all over the world. However, an overwhelming majority of consumers view these IVR systems as cumbersome and difficult to use. The frustration associated with most existing traditional IVR systems has opened up a substantial market opportunity for Interactions. Companies continue to utilize speech recognition- Colleen Mullens, SVP Customer Care at Asurion, global leader in technology protection services, stated, "What made me excited about Interactions is that it genuinely changes the callers' experience, providing convenient self-service access while enabling our associates to focus on the more complex aspects of customer service. It truly transforms interacting with an IVR from 'I have to, to I want to.'" "Our customers view Interactions less like an IVR and more like a virtual customer service agent," said Bob Davoli, Managing Director at Sigma Partners. "We are excited about Interactions because they are transforming the way customer service is delivered and have the potential to make a profound global impact." About Interactions Corporation Interactions, Inc. enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands, from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas. MEDIA CONTACTS: Phil Gray 317-810-2800 pgray@interactions.net Dan Fox 508-507-9561 dfox@interactions.net End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|