Improved Customer Satisfaction with the Project Support Services

July 15, 2011 - PRLog -- A successful project is the one that is on time and within budget. ISG technology jointly delivers Project Support Services via an established UK branch network and a European Support Centre (ESC) in Sofia, Bulgaria, enabling us to meet project goals and to provide an outstanding service.

Our flexible and scalable Project Support Services remove the administrative burden around large scale National, European or Global roll-out programmes such as scheduling, arranging access, organising deliveries, reporting and escalations.

The key benefits of ISG technology’s Project Support Services are:-

•   Project delivery cost reduction – An in-house project management and administration team is extremely expensive, but by outsourcing your project co-ordination and administration your managers are relieved of their mundane daily tasks, which allows them to spend more time with your customers.

•   Tailored project support – You will have access to multilingual, 24x7x365 services tailored to the specific requirements of each project – bespoke reports, quality checks, direct communication paths and assessments.

•   Improved customer satisfaction – Real time escalations and the tracking of dependencies ensure a quality, consistent and on-time delivery.

•   Best practices – Our Project Support Services follow Prince II and ITIL methodologies, pulling together best practices and procedures that are in line with ISO 9000 and ISO 14000 accreditations.

•   Secure data store and customer access - All project information, including sign-offs, photographic evidences and reports are held in secure data storage allowing secure access for customers.

ISG technology provides a cyclic three phase approach for continual improvement of quality.  Our Project Support Services include the following processes:-

•   PRO Developing (Planning Phase) –We recognise each project has unique requirements and we are pleased to offer a bespoke service. We work with our customer on every project to ensure all aspects are well planned and all factors are considered before the start date.

•   PRO Coordinating (Implementation Phase) – We work directly with our customers to ensure the project is running smoothly during the entire project process.  If there is an issue it is escalated immediately, not pushed back until the project is completed, ensuring the project is delivered on time with no outstanding issues.

•   PRO Reporting – (Analysis Phase) – We provide our customers with the information required and collate the information from the deployment teams when it is needed.  Our PRO Reporting Service provides and maintains real-time reports and thorough records and monitors progress on each installation.  

ISG technology’s Project Support Services offer an added value and an accuracy that cannot be met elsewhere. Our in-depth experience in project management and support is built around each project and we are able to provide customers with customised pricing options.

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ISG technology is a leading UK based IT services specialist with over 28 years of experience. ISG technology is in the unique position to offer complex solutions for network infrastructure, IT services and solutions and multisourcing.