AGIOS3 to Attend Knowledge 11 and Offer FREE Apollo 13 IT Service Management Simulation

June 8, 2011 - PRLog -- Albany, NY, May 16 2011 – AGIOS3 to Attend Knowledge 11 – (Global ITSM User Conference hosted by Service-now.com) and Offer a FREE, Apollo 13 IT Service Management Experiential Learning Simulation

AGIOS3 (www.agios3.com) will attend Knowledge11, the Service-now.com global user conference in San Diego, May 15 - 19, 2011. Knowledge11 is the educational and networking event of the year designed to help transform IT in a new era of software. Mark your calendar for this unique opportunity to become immersed in the Service-now.com experience and visit the AGIOS booth in the exhibit hall. Join like-minded IT leaders at Paradise Point Resort, an island in Mission Bay that for four days will transform into a retreat for the Service-now.com community. With several tracks offering extensive education and training for IT professionals, Knowledge11 promises to sharpen and expand Service-now.com technical skills, help new community members get the most out of their Service-now.com investment, and expose IT leaders to business transformation strategies and best practices.  

Conference attendees will also have an opportunity to attend an AGIOS3 FREE, Apollo 13 IT Service Management Experiential Learning Simulation where students will experience ITIL® concepts and processes through an interactive simulation game that uses real-life situations taken from the Apollo 13 mission. Throughout the training game various ITIL® processes are necessary to enable ground staff and the crew to resolve problems and to make timely changes to the spacecraft configuration and its trajectory. A post "mission" review will include ITSM best practices in configuration management, problem management, service-level management and change management. In a globally connected, information-based business world, IT infrastructure is core to the business growth. Students come away with a deep understanding of the dependencies between processes, changing priorities, the cost of not doing it right, and how responsibility and process chaos can add to the complexity of decision making.

Don’t miss this uniquely experiential learning simulation and the opportunity to learn more aboutAGIOS3 at Service-now.com’s Knowledge 11. For more information or on how AGIOS3 solutions can make your mission a success, contact AGIOS3 at info@agios3.com.

About AGIOS3
AGIOS3 fuels innovative, rapid, low-risk, cost-efficient, solutions focused on people, process, technology and management standards firmly rooted in the industry best practices of ITIL, CoBIT, CMMI, Six Sigma, and ISO standards. Align, Govern, Improve, Optimize, and Serve - best practice implementations for SaaS, IT Service Management and Cloud Computing.

For more information about AGIOS3 or this particular news story, please contact:
info@agios3.com
www.agios3.com.com

# # #

AGIOS3 fuels innovative, rapid, low-risk, cost-efficient, solutions focused on people, process, technology and management standards firmly rooted in the industry best practices of ITIL, CoBIT, CMMI, Six Sigma, and ISO standards.