Why Your Business Needs to Have a 1300 or 1800 Number

March 11, 2011 - PRLog -- But First, What's the Difference Anyway?

Most people assume that 1300 and 1800 numbers are the same but this cannot be any farther from the truth. Both are not toll free numbers as many think they are; one is a toll free number, the other is much like any number you call with a few given exceptions and rules.

When calling from a fixed line, 1300 numbers charge the same way as a local fixed line-to-fixed line call.  While 1800 numbers are free of charge. When called from a mobile, both 1300 and 1800 numbers have charges depending on prevailing provider rates. In a nutshell, 1800 numbers are toll free numbers while 1300 numbers are not.

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If 1300 Numbers Charge Any Which Way You Use It, Why Should I Get One?

Take note that the payment considerations we discussed where from the perspective of the caller. From your perspective as a business owner, charging rules and rates are a little different. In summary, the business owner gets charged for all incoming calls except when its coming from a fixed line and going to a 1300 number in which case you get a free 10-minute period before your provider starts billing you. In today's hectic world, this can spell the difference between a thriving and a failing business.


The Reasons Why You Should Get a 1300 Number for Your Business

  1. The 10-minute grace period for free calls is a boon for your business. Most people, when doing business, transact through a fixed line so you are more likely to get calls that will not charge you anything than if you were getting a 1800 number.
  2. The 10-minute grace period will likewise teach you to prioritize on your customer service skills. If you want to cut communications cost to a minimum, you would want to finish the call within the first 10 minutes which means you have all the motivation in the world to address the customer's need immediately so there is no need to prolong the call.
  3. A 1300 number gives your business a definite vouch of professionalism. If projects the impression that you are a big reliable venture and not a tiny inexperienced store operated out of your kitchen table. Most people will want to transact with a reliable, experienced business so you gain an extra edge with a 1300 number.
  4. A 1300 number is independent of location but is affixed to the business. This means that charges are the same regardless of where the call is coming from. For the same reason, you are widening your geographical reach by simply getting a 1300 number because more people can call you without extra hassle.


Consider these tips when you plan to start a business and you want it to reach as big a demographic as possible. Image is everything in business and the professionalism afforded by your 1300 can take you a long way down the road to success.