Effective Customer Satisfaction Survey Workshop

Feb. 25, 2011 - PRLog -- In order to connect with our internal and external customers, all organisations require feedback to survive and prosper.  Feedback can be obtained in several ways, with surveys being one of the most effective and efficient.

A well designed survey is the voice of your customer - an invaluable performance indicator which can help you shape the future of your business through better informed decision making.

Surveys provide valuable data to inform your business decisions. In this hands-on workshop, learn how to plan, write, and generate a clear feedback survey. Explore which type of survey is best for different situations, as well as some of the tools available.

Discuss key factors in survey development, and then craft your own.

At the end of this workshop you will come away with ideas on how to:

1. Start with the end goal in mind, what will you achieve with the survey data?
2. Getting buy in for people to be involved in your survey
3. What tools and methods are available
4. Phrasing clear questions
5. Analysing the Survey data
6. Presentation and usage of the Results

We encourage you to bring along any burning questions you might have to discuss during the workshop!

Join us later in a relaxed and distinguished environment where you and your peers can share your learning experience as well as debrief about your role and management concerns over canap©s and drinks.

Attendance cost: AUS $440

Event organizer: HDAA

Get more information and register for the Effective Customer Satisfaction Survey Workshop at http://itevent.net/effective-customer-satisfaction-survey...

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