 HelpAge India Relies on Oracle To Improve Service to Donors, Beneficiaries and ElderlyIndia’s First Secular NGO Goes Live on Oracle E-Business Suite R12 and Oracle CRM On Demand New Delhi, India
By: Oracle India HelpAge India, a secular, not-for-profit organization that protects the rights of India’s elderly, is India’s first NGO to successfully complete the implementation of Oracle CRM On Demand and Oracle E-Business Suite R12. This will help improve the transparency of its operations, reduce operational costs, and enable the organization to better serve the needs of its donors, beneficiaries and the elderly. HelpAge is at the forefront of technology adoption that has enabled it to serve the needs of India’s 90 million elders through its various services. HelpAge expects the following benefits from the Oracle implementation, including: § Operating with complete information transparency by being able to seamlessly share data across various business functions – resource mobilisation, campaign management, service, operations and finance, this being achieved through the tight integration of Oracle CRM On Demand and Oracle E-Business Suite. § An integrated view of donor data that enables effective decision-making by senior management members. Oracle CRM On Demand’s unique pre-built data warehouse capabilities allow users to combine real-time intelligence with deep historical and comparative trend analyses. § Effective donor management with a 360 degree view of each donor that enables better visibility and monitoring of that donor’s interactions, activities and transactions utilizing Oracle CRM On Demand. § Securing its web-based portal application and safeguarding against accidental or intentional misuse of the system through the robust security and access control features of Oracle CRM On Demand and Oracle E-Business Suite. § Improving its financial and programme management capabilities through Oracle E-Business Suite R12 modules like iExpense, Cash Management and Project Management. These help generate time performance reports of collections, expenses, resource mobilisation, etc. and also increase faster response to donor queries and service requests like receipt generation or income tax exemption certificate to name a few. Supporting Quotes “Our mission is to work for the cause and care of disadvantaged older persons and to improve their quality of life. To do this, it is as important for us to ensure that we serve our beneficiaries and donors equally well,” said Anup Khosla, Chief Financial Officer, HelpAge India. “IT has enabled improvements in many of our processes and systems, and that’s why it will enable us to serve these important stakeholders more transparently and efficiently. Oracle has played a very crucial role in helping us.” “It is our endeavour to serve our customers with complete, secure and integrated solutions and it is gratifying to see how Oracle Applications like Oracle E-Business Suite R12 and Oracle CRM On Demand are helping NGOs like HelpAge become more efficient, robust and effective in meeting their mission for their donors, beneficiaries and the elderly who depend on them,” said Sunil Jose, Vice President, Applications, Oracle India. “ Supporting Resources Oracle CRM On Demand visit http://crmondemand.oracle.com/ Oracle E-Business Suite R12 visit http://www.oracle.com/ About HelpAge India visit http://www.helpageindia.org/ About HelpAge India HelpAge India is secular, not-for-profit organization registered under the Societies' Registration Act of 1860. HelpAge was set up in 1978, and since then have been raising resources to protect the rights of India's elderly and provide relief to them through various interventions. HelpAge voices the needs of India's 90 million (current estimate) "grey" population, and directly impacts the lives of lakhs of elders through its services every year. HelpAge advocates with national & local government to bring about policy that is beneficial to the elderly. It makes society aware of the concerns of the aged and promotes better understanding of ageing issues. It also helps the elderly become aware of their own rights so that they get their due and are able to play an active role in society. About Oracle Oracle is the world's most complete, open, and integrated business software and hardware systems company. For more information about Oracle, please visit our Web site at http://www.oracle.com. Trademarks Oracle and Java are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. # # # Oracle is the world's most complete, open, and integrated business software and hardware systems company. End
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