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|  CGA Newsletter - January 2011I’d like to wish you all a very happy and prosperous 2011! I hope you had a successful, problem free Christmas and New Year trading period and that you weren’t too badly affected by the adverse weather conditions throughout December.
I’d like to wish you all a very happy and prosperous 2011! I hope you had a successful, problem free Christmas and New Year trading period and that you weren’t too badly affected by the adverse weather conditions throughout December. With the on set of the new year came the much debated rise in VAT, I hope it isn’t hitting your bottom line too badly and that the thought of two Royal Weddings this year and the increase in trade that they will hopefully bring will help to lift the January ‘blues’. Now we have entered 2011 the digital switch over and Olympic Games are only a year away. As we said in our Christmas newsletter, if you are planning changes to your guestroom entertainment systems in light of the move from analogue to digital technology or have expansion and refurbishment plans to your business in time for the Olympics, we would love to have the opportunity to discuss how we could work together to find the best integrated lighting, audio and video solutions for you and your guests. Finally, we very much hope that we will see you at the Hospitality show at Birmingham’s NEC on the 24th to 26th January. We will be on stand 736, so if you are there, please call by the stand; we’d love to see you. It’s not too late to book a meeting with us during the show if you have something specific you wish to discuss. Please telephone or e mail us to receive your show admission badge or to book an appointment. You can read the full newsletter on line - with working links at the following URL: http://app.bigresponse.com/ or subscribe to our newsletter from our website: http://www.cga- We look forward to working with you again in 2011. Chris Gunton Managing Director CGA Integration Ltd Industry News 11th January 2011 Jamie Oliver postpones Hong Kong opening. Back in October 2009, we have reported that celebrity chef, Jamie Oliver intended to bring his latest dining concept, Jamie’s Italian, into the Asian market together with Tranic Franchising... Read more... 11th January 2011 Starwood Hotels & Resorts’ Customer Service Now Using FaceTime Starwood Hotels & Resorts Worldwide, Inc.today announced Starwood Preferred Guest members can now connect with the company's customer service agents using FaceTime, Apple's video calling feature on iPhone 4, the new iPod touch and Macs. Read more... 10th January 2011 Jobs summit highlights hospitality industry’s potential The Prime Minister’s jobs summit with executives from leading companies emphasises the importance of the hospitality industry as a jobs creator, says Ufi Ibrahim, chief executive of the British Hospitality Association. Read more... 10th January 2011 Prime Minister launches tourism partnership In August 2010 the Prime Minister gave a speech in which he stated his Government’s view – that tourism was one of the best and fastest ways of generating the jobs the country needed … Read more... 10th January 2011 FastBooking and Hotels4U.com Sign Distribution Accord FastBooking hotels will be displayed and bookable via Hotels4U.com and its sister site, Medhotels.com, the UK’s leading B2C and B2B hotel booking sites, both part of the Thomas Cook Group Read more... 10th January 2011 CoMMingle by Lodging Interactive Introduces Its Social Media Connector Toolbar for Hotels CoMMingle, the social media marketing division of Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, today introduced its Social Media Connector Toolbar for hotels. The Social Media Connector Toolbar enables hotel websites to ‘pull in’ social media website content maximizing on-site visitor time. Read more... Industry Trends 11th January 2011 Hotels of the future: Robots at the reception and individualized rooms. According to the ITB World Travel Trends Report technological advances are expected to produce some far-reaching changes in the hotel trade over the next ten years: ‘Smart rooms’ will adjust their ambience to meet the individual profiles … Read more... 11th January 2011 Treating Customers Right Starts by Treating Employees Right by Shep Hyken One of the seven strategies in 'The Amazement Revolution' is Walk the Walk... Read more... 11th January 2011 Angela Schwartz of TravelPort on Designing a Successful CRM Strategy. By Josiah Mackenzie Customer centricity slices across a number of key functional areas: marketing, sales, IT, distribution, operations, all the touch-points, etc... Read more... 10th January 2011 9 tech trends from 2010 you must understand as we enter 2011 By Josiah Mackenzie Integration and compatibility is the most important trend I see as we move into 2011, in many ways, it’s what ties together the rest of the items in this story… Read more... 8th January 2011 2011 Business Outlook - Business Travelers Anticipate Uptick of Trips in 2011 A new business traveler survey conducted by Deloitte’s Tourism, Hospitality & Leisure (THL) practice indicates that many are anticipating an increase in corporate travel for 2011, which would be a welcome boost in customer demand for the hospitality and travel sectors. Read more... 7th January 2011 Hotelier's 2011 Top Ten Internet Marketing Resolutions By Max Starkov and Mariana Mechoso Safer While 2010 was not quite the tough year the industry feared it would be, hoteliers still grappled with a number of challenging issues: a slowly recovering economy, the ever-changing world of social media and the mobile Web … Read more... 7th January 2011 Getting Turned On In Hotel Rooms It’s a sure thing that at some stage during a guest’s stay they will turn on the TV in their room. If you’re not using this opportunity to take advantage of such a targeted captive audience then you’re missing out on marketing opportunities, revenues and differentiating your customer service … Read more... January 2011 Reinvent Your Business Before It’s Too Late by Paul Nunes and Tim Breene Sooner or later, all businesses, even the most successful, run out of room to grow. Faced with this unpleasant reality, they are compelled to reinvent themselves periodically… Read more... 8th December 2010 Strategic Technologies for 2011 Identified. Gartner, Inc. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. Read more... Industry Events What: Hospitality 2011 When: 24th to 26th January 2011 Where: NEC Birmingham Link: http://www.hospitalityshow.co.uk/ What: Sound advice for growing your hotel business When: February 8th, 2011 - 1 p.m. Eastern Time Where: 1-hour webinar includes 45 minutes of content, inspiring case studies, and concludes with a 15-minute question and answer period. Link: http://www.4hoteliers.com/ What: Hotel UK Forum; Restaurant & Bar When: 28th February to 1st March Where: St Pauls Grange Hotel London. Link: http://www.dpbusinessevents.co.uk/ Social Networking CGA Integration can also be followed on Facebook or on our new blog: CGA Blog: http://cga-integration.blogspot.com/ CGA Facebook page: http://www.facebook.com/ . . . . . . . it’s in the experience # # # CGA Integration Ltd offers full consultancy, installation and maintenance services for prestige hospitality technology projects. End
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