Psytechnics Experience Manager Qualified for Microsoft Lync Server

Jan. 18, 2011 - PRLog -- Psytechnics, a provider of voice and video service management solutions, today announced the launch of Experience Manager qualified for Microsoft Lync Server 2010.  
Psytechnics software ensures the rollout and commercial use of unified communications (UC) services  through the careful monitoring and measurement of true quality, - both application and network-based.' Experience Manager delivers trusted, independent end-user Quality of Experience (QoE) visibility for UC, including video conferencing and streaming, in a simplified, actionable form to IT support teams.  Experience Manager, release 5.3, now facilitates Lync audio/video deployments in large enterprise and managed service provider environments.

Real-time dashboards and historical reporting rate key quality metrics for individual call and conference sessions as well as overall reliability, both inside and outside the CS 14 user environment.  Even the most obscure and evasive threats to voice and video quality are highlighted so the correct actions may be taken. “Lync offers exceptional voice and video quality, and adopters want to make sure they deliver the best possible experience to their end users from day one,” says Psytechnics’ CEO, Anthony Finbow.  “They must be able to reliably extend UC applications over time, despite the consistent challenges posed by firewalls, unapproved user devices, unmanaged bandwidth, interoperability, third party networks, transcoding, and increasing mobility of the users. The increasing use of hi-def video, from telepresence to the desktop, makes this even more prominent.”  

“IT support teams need a trustworthy source for end-to-end visibility of quality, and a streamlined approach to managing problems out before end users are affected.  Psytechnics has worked closely with Microsoft and its UC customers on these requirements and we are now delivering the best solution to meet those needs,” he added.

“Experience Manager provides a valuable solution for customers to measure and monitor Quality of Experience,” said Ashima Singhal, group product manager, Microsoft Lync. “Microsoft is pleased to be working with Psytechnics to help customers broadly adopt Lync for enhanced communications and collaboration.”  

Psytechnics offers special licensing programs to Lync Server 2010 customers and works closely with them to assure a safe and smooth rollout of their new UC Services including audio, hi-def desktop video and boardroom telepresence.

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Psytechnics Experience Manager delivers real-time, objective, call analysis measuring users (QoE) as well as network (QoS) for every call. Detects and diagnoses factors that impact service including; noise, echo, delay, distortion, blocking and freezing.