Top Ten Law Firm employs Experience Manager to Assure Telepresence Quality Around the Globe

Jan. 16, 2011 - PRLog -- Law firms are one of the fastest growing market segments for hi-def and immersive video. Like many businesses, law firms need competitive advantage by increasing their client touch, maximizing the “human factor”, while keeping costs contained. Larger law firms are growing globally, and their clients expect immediate attention whenever and wherever they want it. Deploying premium video platforms such as Telepresence makes sense, and many firms have seen short term payoff for their investments. Telepresence allows firms to support high-quality client and partner communications globally, 7x24, on a reduced travel budget. Depositions can be taken remotely in a high quality format. And attorneys keep up billable hours and can enjoy a less hectic schedule when they can work from their local office or even home.

But there are challenges with their growing dependence on technology. More and more, these systems must allow for interoperability between differing video platforms, while assuring high quality throughout the video call every time. IT leaders in these firms are challenged to take broader advantage of the technology while keeping costs down and end-user experience up. A sub-par experience or unreliable service can be distracting at best. Frozen frames, lip sync, blockiness, blurring and other distortions can creep in from a wide variety of network and application sources.

One of the largest global law firms was stuck in the throes of these challenges and engaged Psytechnics to get things back on track. The top-ten firm prides itself on the collaborative process, reaching across the globe to tap deep subject matter expertise in every office. But problems with picture quality and inconsistent delivery were costing them dearly. While their video platform vendor was defending their product as highly reliable, and the network provider was showing all “green lights”, their IT staff was growing increasingly frustrated, spending far too many hours trying to track issues and find the culprit.

Within days of installation, Experience Manager was analyzing the live media streams and delivering real-time diagnostics, and pin-pointed the issues with such problems as incompatible codecs in use. And today, Experience Manager is the reliable performance dashboard and reporting solution the firm relies on to proactively manage premium quality video applications around world.

Success. Now another global business can get on with their business, and let Experience Manager help deliver the premium Telepresence experience they need.

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Psytechnics Experience Manager delivers real-time, objective, call analysis measuring users (QoE) as well as network (QoS) for every call. Detects and diagnoses factors that impact service including; noise, echo, delay, distortion, blocking and freezing.